Description

Job Title: Youth Services Assistant

Classification: Clerical I

Reports To: Circulation Supervisor

Position Type: Non-Exempt

JOB PURPOSE

Uses the Library’s Customer Service Standards to create positive customer interactions and experiences on a daily basis.

ESSENTIAL RESPONSIBILITIES

Applies LPCPL’s customer service standards (courtesy, professionalism, attitude, safety, quality)
Provides high quality customer service (answers customer questions, helps customers find library materials)
Assists customers with use of public computers, personal devices, and basic office equipment
Promotes library classes, events, and services to customers
Handles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves)
Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts)
Operates a point-of-sale system and cash handling (counts, collects, and records cash and credit transactions)
Creates a safe and clean environment for customers and staff
Applies Code of Conduct policy consistently with all customers
Abides by established policies and procedures

Requirements

POSITION REQUIREMENTS

You have a high school diploma or equivalent and specialized training applicable to position
You have previously worked in customer service for one year
You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies
You have cash handling experience using a cash drawer, register, and credit card machine
You welcome working with all people from your community
You are positive, adaptable, and forward thinking
You display appropriate demeanor at all times; this includes dress, body language, and facial expressions
You can organize materials alphabetically and numerically

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Office environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditions
Mobility: Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials
Vision abilities include: close, distance, color, peripheral vision, and depth perception
Must be able to respond to fire alarms, warning sirens, and phone pages

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