Supervisor Warehouse Operations

Supervisor Warehouse Operations 

Location: La Vergne TN 

Location Note: We are only considering candidates and hiring for this position in the La Vergne, Tennessee area.

Employment Type: Full Time

ABOUT US 

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. 

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. 

HERE’S WHAT THE JOB REALLY LOOKS LIKE

• Responsible for managing daily production goals, KPI management, and other projects as needed to meet customer commitments
• Provide (Daily, Weekly, Monthly) reports if applicable to direct manager 
• Update and draft training material pertaining to production areas assigned to 
• Responsible for subordinate employees training, performance, resource utilization, developing, coaching, and disciplining 
• Ensure all employees adhere to EE policies such as attendance, conduct, TORs, etc 

WHAT YOU’LL ACTUALLY DO 

• Plan daily workload for employees based on KPI and production plans 
• Manage employee adherence to job function process 
• Regular employee performance review, promotions, and demotions 
• Adhere to 5S Policy and Safety Procedures 
• Maintain compliance with all company policies and procedures
• Able to maintain 100% quality to customer  
• Adhere to all safety rules and regulations