Behavioral Health Clinical Assistant

POSITION PURPOSE

The Behavioral Health Clinical Assistant will coordinate comprehensive behavioral health nursing for patients in a safe, therapeutic manner, consistent with established standards and current hospital policies and procedures. This role will also act as a liaison to facilitate patient care between patients, mental health providers, and physicians.

MINIMUM QUALIFICATIONS

1. High School Graduate or GED equivalent from a department of education accredited program required.

2. Certified Medical Assistant certification or Florida LPN license. 

3. American Heart Association BLS certification required.

4. Must have thorough education or training in the basics of medical terminology.

5. Strong customer service skills and ability to multi-task while working in a high-volume work environment required. 

6. Able to work effectively with team members, supervisors, patients and their families to accomplish team goals.

7. Demonstrated knowledge of computers and proficiency in the use of an electronic health record system required. Knowledge of web-based programs and Microsoft Office suite of products including Outlook, Word, Excel and Teams preferred. 

8. Strong customer service skills and the ability to multi-task while working in a high-volume work environment required. 

9. Ability to commute independently between assigned clinic locations. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

JOB DUTIES: 

Provides direct care under the supervision of a licensed professional. 

Demonstrates knowledge and skill in performing ordered treatments. 

Prepares patient for procedure or examination. Including but not limited to the use of telehealth equipment. 

Prepares and administers medications with knowledge of action, mode, side effects and contraindications under the direction of the medical provider. Observes patient for immediate effects of medication as appropriate.

Performs basic lab procedures appropriately and demonstrates ability to perform venipuncture. Obtain laboratory samples and complete paperwork as ordered by provider. 

Screens and follows up on patient test results. Notifies providers of critical test results. 

Performs patient care and communications within the guidelines of the Relationship and Results Oriented Healthcare Model utilizing the recommended bundles of best practice.

Communicates and completes handoff documentation for effective handoff of patients care for direct admission. 

Required to have knowledge related to The Joint Commission, CMS, OSHA, ACHA, and any other Health care agency related to the outpatient setting.

Consistently demonstrates an awareness of patient rights and functions as the patient’s advocate.

Provides and explains education material to patients, families and caregivers. 

Performs clerical tasks such scheduling follow-up appointments, obtaining insurance authorizations, coordinating patient referrals and FMLA paperwork.