Journeyman Telecommunications Equipment Installer and Repairer (Telecom/Cisco/Mobile Devices Focus)

Journeyman Telecommunications Equipment Installer and Repairer (Telecom/Cisco/Mobile Devices Focus)
1. Labor Category Description
The Journeyman Telecommunications Equipment Installer and Repairer is a skilled, hands-on
technician responsible for the physical installation, configuration, and maintenance of the
organization's communication endpoint devices. This role focuses primarily on Voice over IP
(VoIP) phones, mobile devices (smartphones and tablets), and the associated cabling
infrastructure. Working under the general supervision of senior technicians or engineers, this
individual independently handles service requests for new device setups, moves, adds, changes,
and hardware troubleshooting. They are a primary resource for resolving physical-layer
connectivity issues and ensuring that all endpoint devices are properly installed, configured, and
functional.

2. Typical Task List
VoIP Phone Installation and Maintenance:
Physically install, configure, and test Cisco VoIP (hard client) phones for new
users or office relocations.
Perform "moves, adds, and changes" (MACs) for the telephony system, including
updating user profiles in the call manager system under direction from senior
staff.  Troubleshoot and resolve hardware-related phone issues, such as failed handsets,
power issues, or physical connectivity problems.
Assist users with basic phone features and the setup of soft client applications
(e.g., Cisco Jabber) on their computers.

Mobile Device Management:
Set up, configure, and issue Government-furnished mobile devices (e.g., iPhones,
iPads) to authorized users.
Enroll devices into the Mobile Device Management (MDM) solution and ensure
all security policies are correctly applied.
Provide direct technical support to users for mobile device issues, including initial
setup, connectivity problems, and hardware malfunctions.
Maintain an accurate inventory of all issued mobile devices, tracking assignments
and returns.

Infrastructure and Cabling Support:
Install, terminate, and test low-voltage structured cabling (e.g., Cat5e/Cat6) for
voice and data network connections.
Trace and identify network cable paths from the user workspace back to the
telecommunications closet.
Perform basic cross-connects and patch panel management in telecommunications
closets to activate new network ports.
Troubleshoot and repair physical network connectivity issues related to cabling,
wall jacks, and patch cords.

Repair and Logistics:
Diagnose and perform basic repairs on telecommunications equipment.
Coordinate with vendors for warranty repairs or the return of defective equipment
(RMAs).
Maintain a stock of common replacement parts and installation materials (e.g.,
cables, connectors, handsets).

3. Minimum Qualifications / Requirements
Education:
A High School Diploma or equivalent is required. An Associate's degree or
technical certification in Telecommunications or Electronics is preferred.

Experience:
A minimum of three (3) to five (5) years of hands-on experience as a
telecommunications technician, cable installer, or similar role.
At least two (2) years of this experience must include working with Cisco VoIP
phones and supporting mobile devices in an enterprise environment.

Certifications (Baseline):
Must possess a current CompTIA Security+ CE certification (or higher) to meet
DoD 8140 requirements for IAT Level II.

Certifications (Computing Environment - Desired):
Relevant industry certifications are desired. Examples include:
CompTIA A+ or Network+
BICSI Installer 1 (INST1)

Security Clearance:
Must be able to obtain and maintain a DoW Security Clearance

Technical Skills:
Proficiency in installing and troubleshooting Cisco IP phones.
Experience with mobile device configuration (iOS preferred) and MDM software.
Hands-on skill with installing, terminating, and testing structured cabling
(copper).
Ability to use cable testing tools (e.g., cable toners, continuity testers).
Strong problem-solving skills for diagnosing hardware and physical connectivity
issues.
Excellent customer service and communication skills.