Unit Manager, Quality

Job Summary:

Responsible for assigned Quality functions, as well as leading the development and implementation of overall quality improvements, reduction of defects, and improving customer satisfaction

Essential Duties and Responsibilities:

• Provide leadership and expertise to implement, improve and maintain aerospace quality systems
• Quality planning including the development and implementation of processes and internal documentation for product conformance
• Facilitate quality improvement and root-cause corrective action projects as required
• Develop analytical methods to reduce product variation. Drive initiatives to reduce scrap, rework, and customer claims
• Support the response to customer complaints, rejections, and requests for corrective action to enhance positive customer and supplier relationships in a cooperative environment, including continuous follow-up and interface with customers and suppliers on all quality issues
• Prepare and present detailed and management oriented written and oral reports
• Establish quality key performance indicators (KPI) in alignment with Quality Manager and/or General Manager of the division and ensure targets are communicated and achieved
• Oversee quality assurance investigations of non-conforming products and processes, including identifying underlying causes, and developing and coordinating recommended corrective actions
• Develop, mentor, and coach quality team members on a continuous basis to increase their skills
• Oversee staffing, training, scheduling, task/project completion, performance, professional development, and succession planning for assigned employees

Job Skills & Abilities:

• Experience in quality management systems in AS9100 certified environment
• Strong customer relations skillset; ability to effectively interact with customers as needed
• Demonstrated leadership skills including projects and performance management
• Proven decision-making and problem-solving skills with the ability to manage priorities and meet deadlines
• Strong understanding of business principles (i.e. finance, accounting, and budgeting)
• Collaborative working style, thrives in a cross-functional team environment
• Demonstrated ability to create, set, and achieve strategic objectives that align with the organization
• Sound judgment is required in resolving complex problems based on experience
• Proficiency in Microsoft Office suite
• Attention to detail
• Strong math skills
• Exceptional written and verbal communication skills

Education and Experience:

• Bachelor’s Degree in engineering or closely related technical field
• Master’s Degree preferred
• Minimum of 8 years’ engineering or quality management experience in a manufacturing company
• Minimum of 2 years of leadership experience within a Quality Control department
• Demonstrated experience with quality improvement tools and techniques, quality auditing, root cause analysis, mistake proofing, FMEA, FAIR, PPAP, SPC and APQP
• In depth knowledge of latest version of AS9100 required
• Familiarity with Aerospace industry standards including Nadcap preferred
• Six sigma black belt certified and Lean Manufacturing experience preferred

Physical Requirements:

• Prolonged period of sitting at a desk, working on a computer

• Ability to use a microscope and other gaging and measurement equipment
• Must be able to access and navigate each department at organizations’ facilities; both internally and externally
• Ability to travel as needed

Disclaimer:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The job description does not constitute a contract of employment and the Company may exercise its employment-at-will rights at any time. The above lists all of the essential functions, education, experience, skills and abilities required. Employees must also demonstrate good interpersonal skills, attitude and professionalism, acceptable attendance and work behaviors.

NHBB is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.