Benefits:

Employee discounts
Flexible schedule
Opportunity for advancement
Wellness resources

Job Title: Front Desk Receptionist
Position Summary
The Front Desk Receptionist at Kirar Superior Healthcare serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a positive patient experience through professional front desk operations, clear communication, and courteous service. The front desk receptionist has strong organizational skills, excellent interpersonal abilities, and natural professionalism, ensuring efficient clinic operations while upholding patient confidentiality and care standards.

Key Responsibilities
Front Desk Operations

Manage daily front desk activities including patient check-in, check-out, and appointment scheduling
Maintain accurate and up-to-date patient records in electronic or manual systems
Verify patient information, insurance details, and required documentation
Handle payments, billing inquiries, and receipts as required
Ensure the reception area remains clean, organized, and welcoming

Patient Experience

Greet patients and visitors with warmth, respect, and professionalism
Address patient questions, concerns, and requests promptly and empathetically
Support a calm and reassuring environment for patients and families
Uphold patient confidentiality and privacy in accordance with healthcare regulations

Communication Skills

Answer and route incoming phone calls in a clear, courteous, and timely manner
Communicate effectively with clinical staff, management, and external partners
Provide clear instructions and information to patients regarding appointments, procedures, and policies
Demonstrate active listening and problem-solving skills when addressing patient needs

Required Competencies, Behaviors & Knowledge

Core Competencies

Strong organizational and multitasking abilities
Attention to detail and accuracy
Time management and prioritization skills
Computer proficiency (scheduling systems, MS Office, EMR preferred)
Strong phone skills and 5 star communication skills
Able to convert phone calls, text messages and emails to patient appointments

Professional Behaviors

Natural politeness, professionalism, and a patient-focused attitude
Calm, respectful, and composed demeanor under pressure
Reliability, punctuality, and accountability
Ethical conduct and respect for confidentiality
Excellent verbal and written communication skills

Knowledge Requirements

Mastery of all Kirar Superior Healthcare front desk operations
Mastery with appointment scheduling and patient flow management
Knowledge of medical terminology and insurance processes
Awareness of patient privacy standards and healthcare compliance

Our Mission
We at Kirar Superior Healthcare transform the health of our community by helping people move freely, heal naturally, and live fully for 100 years through chiropractic care.
Our Vision
To create and support 8 successful chiropractic doctors helping over 1000 patients a week.
Our Teams Vision
We envision growing opportunities for a strong team united by purpose, compassion and a shared commitment to help every person we serve thrive without limits - together every day

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