Patient Care Coordinator

If you have administrative/clerical experience in a medical office, and you have a compassionate, caring heart, then we have a fantastic career waiting for you. Apply today to join our successful, growing work family and become part of a life-changing patient care team. We have an opportunity for an experienced Patient Care Coordinator to join us and make Lake Detox their new "work home".

Please be sure to submit a complete resume with employment dates. For immediate consideration, send your resume through this job posting. If you are unable to apply via this job post, you may fax your resume to 888.859.2007. No phone calls or in person visits please so we may focus on patient care.

This position is in Lafayette, Louisiana.

You must have the following education, skills and experience to be considered:

• Minimum of high school diploma or equivalent. Bachelor's Degree in related field preferred.
• Minimum two years of experience working in the front office of a healthcare organization.
• Two years of experience in addiction treatment or dual-diagnosis preferred.
• High energy with engaging personality and strong people skills.
• Must be able to meet deadlines and work under pressure in a complex and changing environment
• Must be able to work collaboratively with other divisions, departments and service lines to support the overall mission of the company.
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Exceptional and demonstrable customer service skills.
• Ability to multi-task and successfully prioritize workload.
• Excellent problem solving and decision-making skills.
• Willingness and ability to work in a fast-paced working environment.
• Working knowledge of Microsoft Word, Excel, and Outlook.

If you join our team, you'll enjoy the following responsibilities:

• Answers all incoming calls and routes appropriately.
• Schedules initial and follow-up MD appointments in a way that maximizes physicians' schedules.
• Completes benefits verification for new admits.
• Checks updated benefits information prior to each patient appointment to calculate the correct co-pays and deductibles to collect from patients at each visit.
• Collects MD copays, late fees and out of pocket payments, and enters all payment data into the electronic patient record.
• Completes billing and collections tasks accurately to include, but not limited to daily sheets, superbills, deposits, weekly summary sheets, etc.
• Reconciles billing and uploads accurate daily sheets by close of business the following day.
• Pulls daily IOP attendance reports and reviews for accuracy.
• Enters new inquiries into the electronic system and schedules initial assessment appointments when applicable.
• Creates requisitions for toxicology and/or blood testing.
• Secures identification and insurance card of patients presented for an assessment and uploads them into the EMR once the patient admits.
• Faxes MD orders to the nurse or appropriate vendor(s).
• Updates demographic forms and insurance information monthly for IOP patients.
• Pulls daily MD schedule report and makes appointment reminder calls as needed.
• Works with clinical and medical staff to complete and sign all required documentation.
• Serves as the clinic's liaison with the home office to ensure the local site has all supplies, equipment, etc., required to provide effective patient support. Submits purchase order requests as necessary.
• Sends clinic's mail to the home office weekly via FedEx. Scans items of immediate importance to the home office prior to the weekly FedEx delivery.
• Greets patients entering facility and ensures timely start of scheduled meetings with physicians.
• Obtains patient information releases and sends/receives information as required and approved.
• Completes Release of Information forms for patients requesting medical records and emails the forms to medical records staff.
• Assists with patient's insurance paperwork, disability paperwork and COBRA paperwork.
• Follows up with discharged patients as needed.
• Performs other duties as assigned within the limitations of position including, but not limited to, special projects and administrative tasks.
• Works flexible schedule as needed.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Work Location: In person