Overview

Company Name: Tube Supply

Title of Position: Account Manager

Position Type: Full-Time; Non-Remote

Founded in 2016, Tube Supply provides quality steel tube and bar in alloy, stainless, and carbon for oil and gas applications, including drilling, completions, production, and downhole tools. Our steel tubular and bar products are tailored specifically to meet the demands of the oil and gas industry, including high pressure, high temperature (HPHT) and sour (H2S) well environments. Tube Supply clients are leading oil and gas service companies, OEMs, and manufacturing centers globally.

Our goal is to maintain a stable, fun work environment while delivering satisfaction to the marketplace. We live closely by our core values: excellence, loyalty, and fun. These are seen throughout our interactions with customers, within the company, and in each of our employee’s everyday lives.

Responsibilities

Description of Responsibilities:

Serve as the primary contact for assigned accounts, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction
Drive sales growth by understanding customer needs, proposing tailored solutions, and promoting Tube Supply’s products and services
Oversee order processing from initiation to delivery, including managing inventory levels, tracking shipments, and troubleshooting any issues that arise
Collaborate with internal departments such as Supply Chain, Operations, and Quality to ensure inventory availability and service delivery
Visit customer sites to align with business needs
Develop annual business plans for assigned accounts, collaborating with management for appropriate alignment and integration of company goals
Approve MTR’s to customer specifications
Obtain quotes from vendors, manage relationships and ensure timely response and service quality
Assist management and Quality Control with customer Non-Conformances (NCRs)
Maintain accurate records of sales, orders, and customer interactions
Provide regular updates regarding account performance and market trends
Adhere to all HSE, QMS, and corporate policies

Qualifications

Required Skills and Experience:

Minimum 2 years of experience in Sales or Sales Support role
Minimum 2 years of experience with reading and understanding Mill Test reports and Customer Specifications
High level communication, computer, and document processing skills
Excellent critical thinking ability
High level attention to detail
Able to plan, prioritize, and multi-task

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