Acadian Client Services has an immediate opening for a full-time Customer Service Representative to join their team in Lafayette, LA.

Job Location: Lafayette, LA - This position is based in the office, Monday-Friday, 8:00am-5:00pm. This is NOT a remote position.

Summary of Duties: Responsible for daily call intake, processing and resolution on customer accounts. Additional supporting tasks are assigned for all private collection efforts to support the overall unit's role in supporting customers to final financial resolutions.

Essential Functions:

Mission Critical Role to Handle inbound customer calls 8:00am-5:00pm CST Monday through Friday
Process payments over the phone/or obtaining third party insurance information
Ensures accuracy of demographic information
Resolve customer disputes
Ensure proper handling of all third party claims
Other duties and responsibilities, as assigned

Qualifications:

High school diploma or equivalent
Proficient in Google, MS Office Suite or related software
Previous medical billing experience preferred
Problem solving abilities
Excellent communication and customer relation skill
Familiarity with the Fair Debt Collection Practices Act (FDCPA) preferred
Ability to establish and maintain working relationships with coworkers and patients
Professional work ethic and dress code
Ability to adhere to productivity goals, departmental and company guidelines, policy and procedures
Maintain highest level of confidentiality
Punctual with strong attendance history

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more about this Employer on their Career Site