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JOB TITLE: Member Solutions Representative I
REPORTS TO: Member Solutions Manager
CLASSIFICATION: Non Exempt
SALARY: Hourly rate starts at $17.63, based on experience and qualifications
Job Specifications
- Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).
- Work requires sitting for the majority of the day. Work also requires occasional lifting of up to 35 pound and occasional bending, squatting, reaching and kneeling in order to access credit union records.
- Ability to solve problems and make decisions under high pressure situations.
- Strong critical thinking and negotiation skills.
- Excellent written and verbal communication skills
Duties and Responsibilities:
- Contact delinquent members in assigned queues by telephone and mail in order to determine reason for delinquency, and to offer a solution to assist the member in bringing their account to a current status
- Notate all collection efforts in the Collection Tickler and utilize the promise to pay feature to track pending payment arrangements
- Take incoming calls and process phone payments through ECM system
- Meet with members face to face when needed in order to determine reason for delinquency, and to offer a solution to assist the member in bringing the account to a current status
- Perform skip tracking duties as required and directed
- Process all payments directed to the Member Solution Department, including mail payments, collection agency payments, debt management payments, bankruptcy payments, and attorney payments
- Research payroll deductions, automatic transfers, direct deposits, and any other changes as they may affect the status of a loan payment
- Initiate Credit Life/Credit Disability claims through Cuna Mutual’s website and process payments received
- Reconcile Courtesy Pay GL at the end of each month
- Other duties as assigned by the Member Solution Manager
NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.
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