Patient Transport & Hospital Operators Manager

Patient Transport & Hospital Operators Manager

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our patient transport leadership team in the role of Transportation Operations Manager.

This position is accountable for providing supervisory leadership, operational oversight and customer support for the Transportation program across the Academic Health Center. This position will provides administrative direction and leadership of the Patient Transportation and shuttle teams and will establish the direction, implement best practices, and ensure patient satisfaction as it relates to patient and staff transportation. This position serves as a liaison to other departments, physicians and guests. This role includes 24-hour accountability. It is a fully onsite role Monday-Friday day shift with availability to round to evening and weekends and possible on call responsibilities.

Seeking a dynamic, patient-focused leader to oversee both Hospital Operators and Patient Transport operations. The ideal candidate will have strong operational and people leadership experience, with the ability to manage staffing, workflow coordination, service recovery, and performance improvement across multiple departments. This individual must excel at communication, foster collaboration between teams, and maintain a high standard of customer service while ensuring safe, efficient patient movement and effective communication throughout the hospital. Experience leading frontline teams in a healthcare environment, resolving conflict, driving accountability, and utilizing data to improve performance is highly preferred. The successful candidate will be adaptable, visible, and capable of balancing day-to-day operations with strategic initiatives that enhance both the patient and team member experience.

Key Relationships

Reports to: Support Services Director

Direct Reports: 26-30

Key Relationships: EVS, RNs, Trimedics

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelors degree in a health care related field preferred or equivalent patient transport experience in lieu of degree
• Experience is typically demonstrated with a minimum of 5+ years experience in a combination of roles in transport demonstrating significant clinical knowledge, leadership and project management. 
• Requires knowledge of state and federal regulatory agency guidelines or laws relative to assigned area. Requires the ability to lead quality improvement initiatives. 
• Requires the ability to plan and manage the utilization of resources. 
• Requires the ability to apply the organizations personnel policies and procedures. Requires effective written and verbal communication skills. 
• Requires ability to communicate sensitive issues with all levels of employees/management. 
• Requires strong customer service skills. Requires the ability to promote teamwork and build effective relationships. 
• Requires the ability to take initiative and meet objectives. 
• Requires a high level of interpersonal, problem-solving and analytical skills. 
• Requires comfort with clinical issues and physicians. 
• Requires knowledge of software applications and comfort with using technology.
• Requires the ability to support and mentor employees. 
• Requires the ability to communicate and collaborate effectively with all members of the multi-disciplinary team. 
• Requires demonstrated leadership skills (inspiring, problem solving, communication across multiple organizations, executing). 
• Requires strong communication and relationship-building skills with all levels of employees and management. 
• Requires experience managing multiple complex projects involving multiple customers. 
• Requires the ability to facilitate and lead work groups. 
• Requires the ability to pioneer effective quality improvement initiatives that reflect on the corporate scorecard. 
• Requires experience preparing and adhering to Service Level Agreements with stakeholders/customers.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.