Team Lead-Transportation-Houston

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Mid Shift 12pm-8:30pm

*Weekend Rotation

WORK LOCATION

Arnett Hospital

KEY RESPONSIBILITIES

• Provide daily leadership, direction, and support to Hospital Operators while actively performing Hospital Operator responsibilities.  
• Coordinate and oversee staffing schedules to ensure adequate coverage and operational efficiency. 
• Assist with onboarding, training, and ongoing development of team members to ensure adherence to departmental standards and best practices. 
• Monitor staff performance and provide coaching to promote quality, effectiveness, and excellent customer service. 
• Serve as a subject matter resource for team members, addressing questions, resolving operational issues, and escalating concerns as appropriate. 
• Coordinate workflow and daily operations to ensure timely and effective communication services throughout the hospital. 
• Support inventory management and maintain necessary departmental supplies and resources. 
• Develop, implement, and maintain compliance with hospital policies, procedures, and operational guidelines. 
• Promote effective utilization of human and material resources to achieve department goals and service standards. 
• Foster a positive team environment through collaboration, accountability, and effective communication. 
• Monitor service quality and customer interactions to ensure a high level of support for patients, visitors, physicians, and staff. 
• Assist leadership with operational reporting, staffing recommendations, and process improvement initiatives. 
• Support departmental objectives by identifying opportunities to improve efficiency, service delivery, and team performance.

REQUIREMENTS

• High School Diploma/GED required.
• Requires 1-3 years of experience.
• Requires ability to use teletracking.
• Requires experience working in patient transportation. 

PREFERRED QUALIFICATIONS

• Associate’s degree preferred.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.