Transport Authorization Specialist

Acadian Client Services currently has an immediate opening for a Transport Authorization (ATAC) Specialist based in Lafayette, LA.

Job Summary: The ATAC Specialist is responsible for screening all non-emergency ambulance transports. This position screens calls for medical necessity, prior authorization as well as verifying insurance information to obtain a payment source for transports. This position works primarily on the phone and works with operations and our business development team frequently. Responsible for ensuring that we are compliant with medical necessity guidelines.

Job Location: Lafayette, LA - This position is based in the office and requires working four (4) 10-hour shifts per week. The schedule includes a rotating shift pattern with occasional weekends and some holidays. Employees can expect to work every 3rd or 4th weekend, along with rotating holiday coverage.

Available Shifts:

• 5:00 AM – 4:00 PM
• 8:00 AM – 7:00 PM

(All shifts follow a 10-hour rotation schedule)

Essential Functions:

• Provide excellent customer service to all patients.
• Verification of patient insurance and updating patient demographics
• Obtaining pre-authorizations for non-emergency ambulance and wheelchair transports
• Determine whether or not patients will meet medical necessity guidelines for transport
• Obtain payment prior to transport for all transports that do not meet those guidelines
• Provide billing related guidance to operations and the business development team as needed.
• Other duties and responsibilities, as assigned

Qualifications:

• High school diploma or equivalent
• Previous medical billing experience preferred
• Proficient in Google, MS Office Suite or related software
• Problem-solving abilities 
• Excellent interpersonal skills and time management
• Demonstrate a strong work ethic and work independently
• Ability to communicate clearly and concisely
• Ability to establish and maintain working relationships with coworkers and patients
• Ability to adhere to productivity goals, departmental and company guidelines and dress code, policy and procedures
• Professional work ethic and dress code
• Maintain highest level of confidentiality
• Punctual with strong attendance history

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.