IS PC Technician 3

FMOLHS

Posted 3 days ago, valid for 24 days

Lafayette, LA, US

Competitive

Full Time

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Sonic Summary

The PC Support Analyst 3 is responsible for providing primary support services to internal users by troubleshooting and resolving technical issues.
This role encompasses support for system access, hardware, application software, and basic network communication problems.
The analyst responds to requests for technical support via telephone, email, and from team members.
Documentation and tracking of issues are essential to ensure timely resolution and customer satisfaction.
This senior-level position requires advanced knowledge in the field, typically requiring several years of experience and offers a salary range of $70,000 to $90,000.

The PC Support Analyst 3 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. The senior level position has advanced knowledge in their field, assumes higher level projects and mentors and trains staff members.

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