Medical Office Scheduler

Description

ESSENTIAL FUNCTIONS:

1. Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor.
2. Accurately obtain all required demographics and insurance information from the patient. 
3. Utilizes templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments.
4. Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patents chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner.
5. Maintains strictest patient confidentiality.

The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.

Requirements

EDUCATION:

High school diploma or GED.

REQUIREMENTS:

1. Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
2. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
3. Must be able to type a minimum of 40 WPM.  

KNOWLEDGE:

1. Knowledge of basic computer applications.
2. Knowledge of medical terminology, insurance companies and plans.
3. Knowledge of scheduling templates.
4. Knowledge of one or more of the following specialties: Orthopaedics, Neurology, Physical Therapy, or Pain Management.

SKILLS:

1. Must be able to answer a high volume of telephone calls and utilize a multi-line telephone system.
2. Basic computer knowledge and skills in operating a computer.
3. Skill in demonstrating empathy and excellent customer service skills to maintain high patient satisfaction.
4. Maintaining patient confidentiality.
5. Organized team player with the ability to communicate effectively and efficiently.

ABILITIES:

1. Ability to maintain patient confidentiality.
2. Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.

ENVIRONMENTAL/WORKING CONDITIONS:

Normal office environment

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Some bending and stretching

required. Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS:

1. LOS employee manual must be read, and acknowledgement receipt signed.
2. OSHA Requirements and training to include:

*Safety Training.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.