Home Shopping Manager

Are you ready to lead a high‑performing home shopping team in a dynamic organization on the cutting edge of the grocery service business? Do you want to be part of an innovative, fast‑growing online and digital operation? Are you energized by a fast‑paced environment where you can make a real impact? Are you a natural leader ready to guide a team of dedicated associates?

As a Home Shopping Department Manager, you will be responsible for selecting customer products, managing people and processes, and delivering an exceptional online shopping experience. From choosing the highest‑quality produce to ensuring on‑time order readiness, you will lead a team of 15–30 associates to pick, stage, load, and deliver online grocery orders.

This leader must be able to multitask, solve problems quickly, and maintain an unwavering commitment to customer service while driving E‑Commerce growth and meeting key performance targets.

• Manage day‑to‑day E‑Commerce operations and shopper productivity.
• Ensure high‑quality produce and in‑code products are selected for every order.
• Ensure customer orders are accurately picked, staged, and ready for delivery on time.
• Audit order accuracy and completion regularly.
• Achieve and maintain a minimum productivity rate of 90 picks per hour.
• Lead, coach, and develop team members to meet performance goals.

• Partner with Store Director, department heads, receivers, vendors, and Operations Managers to ensure product availability.
• Manage the re‑shop process to minimize out‑of‑stocks and substitutions.
• Forecast and manage future item demand.
• Achieve key stock metrics:
  • 97% in‑stock fulfillment
  • Less than 3% out‑of‑stocks
  • Zero missing items
• Participate in weekly Store Director and department manager meetings.
• Work with drivers and observe shoppers to ensure adherence to best practices.

• Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage team members.
• Schedule shoppers effectively to meet productivity and service expectations.
• Maintain a positive, inclusive, and performance‑driven team culture.

• Proactively manage customer contact by responding to calls and reaching out when needed.
• Process customer refunds promptly and accurately.
• Ensure every interaction contributes to a consistent, exceptional customer experience.

• Use current computer applications to manage orders, communicate directives, and complete reporting tasks.
• Manage eCommerce assets, equipment, and all undelivered product.
• Perform services for drive‑up customers and coordinate efficiently with delivery partners.