Benefits:

Health insurance
Paid time off
Vision insurance
401(k) matching
Bonus based on performance
Dental insurance

BrightStar Care St. Croix Valley & Hudson is looking for a self-motivated, compassionate Home Care Scheduler to join our team!

This is a people-focused position that plays an important role in ensuring our clients receive consistent, reliable care. The Home Care Scheduler is the communication hub between our clients, caregivers, and office team, making sure everyone has the information and support they need.

We are looking for someone who enjoys building relationships, communicating with a variety of people, and finding solutions when things don't go according to plan. If you are organized, calm under pressure, customer-service minded, and have a "get it done" attitude, we'd love to meet you!

This is a fast-paced office environment where flexibility, communication, teamwork, and problem-solving are essential to success.

What You'll Do

As a Home Care Scheduler, you will coordinate daily schedules and serve as a key point of contact for clients and caregivers.

Coordinate caregiver schedules to ensure client shifts are appropriately staffed and covered
Communicate schedules, schedule changes, and important updates clearly and promptly to clients and caregivers
Build positive, professional relationships with clients, caregivers, and members of the office team
Respond to client and caregiver questions, concerns, and requests with compassion and professionalism
Work closely with caregivers to ensure they have the information and support needed to provide excellent care
Quickly identify and resolve scheduling and staffing challenges
Manage last-minute call-offs, coverage needs, and schedule changes while maintaining a calm and solution-focused approach
Maintain consistent communication with clients and field staff regarding ongoing care needs
Help ensure a positive client experience from initial contact through ongoing services
Manage incoming calls and direct questions or concerns to the appropriate team member
Accurately document scheduling changes, client communications, and other important information
Prioritize and re-prioritize throughout the day as client and caregiver needs change
Work collaboratively with the office team to maintain high standards of service and care
Participate in a shared paid on-call rotation, approximately one week per month

What We're Looking For

Previous scheduling, staffing, customer service, or healthcare experience preferred
Home care or home health experience is a plus
Excellent verbal and written communication skills
Strong customer service and relationship-building skills
Ability to communicate effectively with clients, caregivers, families, and team members
Highly organized with strong attention to detail
Comfortable managing multiple priorities and changing demands
Strong computer and office skills
Ability to work independently while contributing to a collaborative team
Strong problem-solving skills and good judgment
Ability to remain calm, professional, and compassionate in stressful situations
Flexible and willing to step in and help wherever needed
A genuine desire to help clients and families and make a difference in their lives

Your Pay & Benefits

$47,840 annual salary
Eligible for monthly bonus
Health, dental, vision, and life insurance available
Paid time off
401(k) with 4% company match
Weekly pay
Supportive and rewarding work environment
Monthly employee recognition program
Employee referral bonus program
Growing company with opportunities for professional development

Schedule & Location

Full-time
Monday–Friday
8:00 AM–5:00 PM
Shared paid on-call rotation, approximately one week per month
Hudson, WI and Lake Elmo, MN office

BrightStar Care of St. Croix Valley is an Equal Opportunity Employer. We do not discriminate against applicants based on race, ethnicity, gender, veteran status, disability, or any other federal, state, or locally protected class.

Learn more about this Employer on their Career Site