AVS Digital Architect

Additional Job Description

AVS Digital Architect
Location: Fort Worth Texas or Lake Forest California
Travel: Up to 25%

We are looking to expand our exciting team with someone who can manage projects, solve technical problems on medical networks, assist commercial teams with the sales process, communicate effectively, and deliver presentations in front of technical and non-technical leaders.  The AVS Digital Architect is a hybrid engineer / project manager who is responsible for driving connectivity for ALCON AVS (Alcon Vision Suite) products as well as legacy Alcon Medical Devices.  The AVS Digital Architect will also perform integrations with our customers and their EHR vendors. Integrations will involve general networking (TCP/IP), DICOM, HL7, FHIR, and all related networking.  The AVS Digital Architect will also assist as needed to support any connectivity concerns (questions & troubleshooting) for all network capable medical equipment. As a hybrid technical professional, the AVS Digital Architect will both lead integrations and serve as a technical subject matter expert to solve interoperability challenges that may arise.

The successful candidate will join a growing team in a family-like atmosphere. No two days are quite the same as you will have a mixture of some of each of the following each day.    

In this role, a typical day will include:

• Ensure AVS installs are connected in a timely manner
• Drive connectivity on all Alcon hardware (medical devices) and software (SaaS/SaMD) product lines
• Manage all phases of Project Plans for hardware and software integrations including stakeholder management
• Track time of installation of Alcon AVS products customers
• Own regional integration process
• Define data flow map for customer integrations
• Ensure all project installation phases are completed in a timely manner by supporting all installation process phases 
• Follow processes related to proper documentation after each task
• Respond to monitoring alerts indicating offline devices
• Occasionally lead classes related to networking and medical device interoperability
• Assist with User Acceptance Testing (testing product prior to hand over to customer)
• Complete Alcon assigned training on time
• Maintain professional communications when interacting with internal and external customers
• Engage other Alcon functional teams as needed to address customer issues
• Exhibit boundaryless collaboration ways of working when partnering with other teams
• Own issues through the process until a handoff is confirmed
• Proactively identify process improvements related to local and global tasks
• Create presentations for customers and/or Alcon teams at every level including executives, medical staff, and I.T.
• Backfill other roles on the team as needed, domestically and internationally
• Proactively remain current on industry trends
• Exemplify a customer focused attitude
• Act with a sense of urgency / bias for action
• Be results oriented
• Perform duties ethically
• Strict requirements to laws, regulations, and company policies

Key Requirements/Minimum Qualifications:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs.
• Assoc.+9 yrs.; M.S.+2 yrs.; PhD+0 yrs.)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience

Preferred requirements:  

• 3+ years of experience in Healthcare or Medical industry
• 2+ years experience with DICOM and/or HL7
• Fluency in English (domestic and international meetings are conducted in English)
• Excellent verbal, written, and communication skills
• Excellent customer service skills
• Excellent troubleshooting skills
• Able to explain difficult concepts to a wide audience including senior leadership, non-technical customers, and tech savvy customers
• Experience in troubleshooting networks and general IT issues
• Some level of travel (up to 25%) to attend regional leadership meetings, customer visits, attend conferences, etc
• Ability to lift network equipment weighing up to 15 kg (not frequently)
• Ability to work remote as needed
• Proficiency with Microsoft Office tools including Excel, Powerpoint, and Outlook; proficiency with project planning software is a plus
• Scheduling flexibility including occasional after hours or weekends as needed
• Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
• Experience configuring network hardware; experience with servers and VMWare is a plus
• Negotiation skills are critical; (influencing others)
• Desired Characteristics:
• Cisco Certifications - Any
• Medical field certifications: DICOM, HL7
• Understanding of FHIR
• Project Management Certifications (PMP)
• Experience supporting healthcare customers with BAA agreements
• Experience with global security and privacy standards including GDPR, HIPAA, HITECH, network, security, data and privacy issues
• Experience in developing/managing integration solutions, web services and schemas such as XML/JSON
• Previous help desk experience
• Previous network engineer experience
• Previous firewall experience
• Previous Project Management experience
• Fluency in additional Americas based languages is a plus (Portuguese, Spanish, French)
• Experience in relational database such as MySQL and/or Oracle is a plus

How to Thrive at Alcon:

• Manage your own workload and schedule while hitting your set targets.
• Build positive working relationships to achieve positive goals and business objectives.
• Balance experiencing new environments and working autonomously in a remote sales environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

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Compensation and Benefits

Alcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long‑term value. Our compensation approach includes a combination of fixed and variable pay, with short‑term and long‑term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well‑being, provide financial security, and support retirement planning.

The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.

Pay Range

Pay Frequency

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.