Client Service Manager

At Gallagher, we’re united by a commitment to excellence and a passion for helping businesses grow, communities thrive, and people prosper. As a Personal Lines Client Service Manager I, you’ll play a key role in delivering high-quality service to our clients, ensuring their needs are met with care and precision. This is your chance to join a team that values collaboration, innovation, and your professional growth.

In this role, you’ll manage a portfolio of accounts, building strong relationships with clients and ensuring their needs are met with exceptional service. You’ll work closely with our Production team to lead the renewal process, delivering tailored solutions that align with client goals. Whether it’s securing existing business, driving the sale of additional services, or coordinating resources to address risk management needs, your work will directly contribute to client satisfaction and retention. You’ll also act as a trusted point of contact for clients, stepping in when Producers or Account Executives are unavailable.

Here’s what you’ll do:

• Build and maintain strong client relationships through ongoing care and communication.
• Partner with internal teams to deliver timely, high-quality solutions.
• Support Producers and Account Executives in managing client accounts.
• Drive client retention and satisfaction by addressing their unique needs.

• You’ll hold a bachelor’s degree or equivalent experience (0+ years in client service or claims management) OR a high school diploma/GED with 3+ years of relevant experience.
• You’ll hold a Producer’s License and use Microsoft Office tools proficiently.
• You’ll take a proactive approach to managing multiple priorities and engaging in consultative discussions.
• You’ll explain complex issues in simple terms and work independently to achieve goals.
• You’ll benefit from previous insurance knowledge and experience managing client relationships, along with financial acumen (preferred but not required).

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)