Customer Service Manager

Customer Service Manager

Location: Lake Mary, FL 
Employment Type: Full-Time 
Compensation: $70,000–$80,000 annually + bonus incentives 

Manage daily clinic operations and elevate the patient experience in a fast-growing clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training. 

What You’ll Do 

• Lead daily operations of a high-volume mental health clinic 

• Coach, develop, and hold teams accountable to service and performance standards 

• Ensure patient experiences are welcoming, efficient, and professional 

• Oversee scheduling, patient flow, and clinic workflow 

• Monitor and improve KPIs related to volume, efficiency, and experience 

What We’re Looking For 

• 10+ years of management experience managing 30+ employees

• Proven ability to manage KPIs and have direct performance conversations 

• Strong communication skills with both people and data 

• Ability to lead confidently in a fast-paced, growth-oriented setting 

Nice to Have 

• Experience in healthcare, behavioral health, hospitality, or service leadership 

• Customer experience or relationship-based sales background 

• Experience leading teams through growth or change 

Pay & Benefits 

• $70,000–$80,000 annually + bonus incentives 

• 90% employer-paid medical, dental, and vision insurance 

• 401(k) retirement plan 

• 10 PTO days (15 after first year) 

• 10 paid holidays 

About Serenity Healthcare 

Serenity Healthcare provides advanced, evidence-based treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked. 

Serenity Healthcare is an Equal Opportunity Employer.