Bakery and Coffee Team Member - Lake Oswego

SUMMARY
Delivers outstanding customer service while preparing, serving, and selling high-quality baked goods, coffee, and espresso beverages. Works collaboratively with team members and the department manager to support daily operations and help ensure department and store goals, as communicated by the Store Director, are consistently met or exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide outstanding customer service by giving customers prompt, attentive assistance and following through on all questions and requests.

• Understand and communicate the unique qualities of our products and how they differ from those found in conventional stores.

• Prepare and serve coffee and espresso beverages according to company standards.

• Ensure all food and beverage products meet company standards for quality, quantity, freshness, and presentation.

• Stock bakery cases with products received from local bakeries and ensure attractive product displays.

• Maintain accurate retail pricing and signage for all products.

• Properly package, wrap, label, date, cover, and rotate products for retail sale.

• Offer product samples to customers and promote department items.

• Maintain adequate department supplies and ensure displays, cases, floors, shelves, and work areas remain clean and organized.

• Work collaboratively with team members to keep the sales floor and aisles well-stocked, clear, and properly maintained.

• Maintain a safe and sanitary department by following food safety and workplace safety procedures and reporting unsafe conditions to management.

• Receive and process incoming products in coordination with the store receiver.

• Document product transfers, waste, and spoilage using appropriate forms.

• Support cross-merchandising efforts with other departments to promote products and enhance the customer experience.

• Follow store policies and procedures for cash handling and register operation. (when applicable)

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Furthermore, the individual must be able to multi-task and work at different paces, meet deadlines, and have reliable attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Excellent customer service skills and a positive attitude
•    Ability to manage multiple assignments at once
•    Strong attention to detail and accuracy
•    Excellent customer service skills
•    Ability to learn and retain an in-depth knowledge of all products carried in department.
•    Basic knowledge of ingredient and nutritional information for bakery and coffee products
•    Ability to follow instructions and procedures.
•    Effective time management skills, strong work ethic and integrity.
•    Able to answer customer questions in a clear and service-oriented manner.
•    Able to work a flexible schedule based on the needs of the department. Which include working days, evenings, weekends and holidays.
•    Ability to work in a fast paced environment with a sense of urgency
•    Must have a valid Oregon Food Handler card

EDUCATION AND EXPERIENCE 
Successful experience working in a retail or hospitality environment with progressive increased responsibility.

LANGUAGE SKILLS 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations. Ability to effectively present information to and respond to questions from other managers, store managers, vendors & customers.

MATHEMATICAL SKILLS
Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages
Knowledge of Microsoft Office application including Microsoft Word, Excel and Outlook. Ability to apply concepts such as fractions, percentages and discounts.

REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems.

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·    Stand for long periods of time
·    Bend, lift, push and pull carts with heavy loads
·    Proper use of a box cutter, knives, and other department devices
·    Frequently lift and/or move up to 40 pounds
·    Frequent bending, stooping, and climbing
·    Frequent use of stairs
·    Repetitive stretching and lifting required

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·    Exposure to temperature variations and wet conditions
·    May walk and work on uneven surfaces
·    Requires reaching above and below shoulder height
·    May need to use a ladder or stool to reach product or supplies
·    Exposure to continuous background noise
·    Walking surfaces are sometimes slick
·    Any item over 40 pounds requires a team lift