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Cable Technician Operations Supervisor
Lead. Develop. Deliver Excellence.
We’re looking for a hands-on, high-impact leader to step into the role of Cable Technician Operations Supervisor—someone who thrives in the field, leads from the front, and knows how to turn a good team into a great one.
If you’re passionate about developing technicians, driving performance, and delivering top-tier customer experiences, this is your opportunity to make a real impact.
What You’ll Do
As a key leader in our operations, you’ll own both team performance and service delivery:
- Lead & Develop Talent – Coach, mentor, and elevate a team of cable technicians through hands-on training, performance management, and career development
- Drive Daily Operations – Plan routes, schedules, and workloads to maximize efficiency and minimize downtime
- Be the Problem-Solver – Step in on complex installs and service issues, guiding your team to fast, effective resolutions
- Own Quality Control – Conduct field audits, inspect completed work, and ensure every job meets our high standards
- Champion Safety – Enforce safety protocols and ensure compliance with all regulations and company policies
- Deliver Results – Monitor KPIs like completion rates, first-time fix, and customer satisfaction—and take action to improve them
- Bridge the Gap – Act as the connection between customers and technicians, ensuring clear communication and exceptional service
- Manage Resources – Oversee tools, inventory, and materials to keep your team equipped and ready
- Improve the Business – Identify inefficiencies and implement smarter, faster ways to get the job done
What You Bring
- Proven leadership experience in telecommunications, cable, or a related field
- Strong technical expertise in installation, troubleshooting, and repair
- A player-coach mentality—you lead by example and aren’t afraid to get your hands dirty
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills with both field teams and customers
- A data-driven mindset with experience using metrics to improve performance
- Solid understanding of safety standards and compliance requirements
Preferred Experience
- 3–5 years in cable, fiber, or telecom operations
- 2+ years leading or supervising field technicians
- Technical certifications or telecom-related education (a plus, not required)
What You’ll Get
We take care of our leaders so they can take care of their teams:
- Competitive Pay – Your leadership and results matter here
- Full Benefits Package – Medical, dental, vision coverage
- 401(k) with Company Match – Invest in your future
- Company Vehicle + Gas Card – Take the hassle out of travel
- Company Phone – Stay connected and supported
- Uniforms Provided – One less thing to worry about
Why This Role?
This isn’t just a supervisor job—it’s a chance to:
- Build and shape a high-performing team
- Influence operations and drive real improvements
- Grow your career in a fast-moving, essential industry
If you’re ready to lead from the front, make an impact, and grow with a company that values performance and people, we want to hear from you.
Learn more about this Employer on their Career Site
