Customer Service Representative

Company Description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent graduate, or somewhere in between, MAT Holdings is where you can apply your skills, learn new ones, and make a real impact.

With more than 14,000 employees across 12 countries and over 40 locations worldwide, MAT offers exciting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more. Headquartered in Long Grove, IL, our global footprint includes 2.1 million square feet of U.S. distribution and manufacturing space and 40+ factories across three continents.

At MAT, we don’t just make things happen—we ensure it happens with excellence. From engineering and logistics to marketing and customer service, we maintain consistent expertise across the entire supply chain. Join us and be part of a team where your creativity and contributions help shape the future of global manufacturing.

Benefits

• MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
• Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
• 401k Retirement Plan + Company Match
• Career Advancement Program, training and development
• Wellness Programs, including fitness reimbursements and mental health support
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Voluntary Life / AD&D , Employer Provided Life/AD&D
• and More

Job Description

Job Summary

The Customer Service position manages and records customer information, requests, and service issues into the computerized database while applying exceptional customer service skills to our internal and external customers.

Principle Responsibilities

• Enter customer orders and credit requests into the SAP system and ensure they are processed accurately.
• Handle all incoming and follow-up calls and conduct additional research as needed.
• Identify and resolve the customer’s issues and anticipate future needs by explaining/suggesting/providing additional information that the customer needs to know
• Creates and maintains spreadsheets 
• Pricing Checks on orders against what is entered in our SAP system 
• Intuitive & problem-solving skills in addressing customer complaints concerning quality, billing, and service issues 
• Good problem solver and pays attention to detail 
• Track and monitor import containers from port to final delivery
• Review and verify accessorial charges
• Schedule Deliveries using Manh
• Coordinate with carriers, DC’s  to ensure timely delivery

Qualifications

Competencies

• Shows the ability to be resourceful and driven
• Ability to influence and shape the decisions of others and to work through issues or conflicts to create.
• Highly organized, results-driven, and able to work in a fast-paced environment
• Ability to present information to all levels of the organization.
• Microsoft PPT, Excel, and Project management Tools
• Positive Attitude
• SAP experience is a plus

Education/Experience:

• 0-2 years of Customer Service experience required
• Experience in import logistics and container tracking
• Preferred knowledge of accessorial charges such as demurrage, detention, chassis, and storage fees, but is now required
• High school diploma required
• Knowledge of Microsoft Office skills, including Excel 
• SAP Software knowledge is a plus
• Customer Service experience with a high number of customers
• Ability to multitask
• Demonstrate outstanding verbal and written communication skills
• Ability to write detailed and complex correspondence to customers, addressing issues 
• Well organized & highly motivated

Additional Information

All your information will be kept confidential according to EEO guidelines. This is a full-time, direct-hire position.