Subaru Service Writer

Subaru Buick Cadillac Lakeland is looking for a customer-focused, experienced Service Advisor to join our team!

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to Subaru's published maintenance schedule and requirements.

Qualifications

Qualifications and Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information

• Actively promote and build rapport with the customer

• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications

• Generate and provide customer with a complete and accurate estimate of repair

• Establish and communicate completion time of repair with customer and technician

• Answer incoming service calls

• Maintain service appointments

• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable OLP

• Strictly follow Subaru’s warranty guidelines and procedures

• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction at or above specified goal(s) in service for district, regional and national scores

• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers vehicle and property

• Must be able to manage in a fast-paced work environment with limited supervision

• Must have great customer service, phone, and computer skills

• Previous automotive Service Advisor experience heavily preferred (CDK)

• Must have a valid driver's license and clean driving record

• Must be able to pass pre-employment screening (background & drug test)

WHAT WE HAVE TO OFFER

• Paid training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401(k) retirement plan with an up to 4% company match.

• Company provided basic life insurance to all full-time eligible employees up to 1x salary at no cost to you.

• Up to 4 weeks of paid vacation.

• Family owned, values-driven culture built on integrity, professionalism, excellence, and teamwork.

EOE/DFWP