Westlake Dermatology is seeking a motivated, organized, and team-focused leader to serve as Office Manager for our office in Lakeway. This role is responsible for overseeing daily clinic operations, supporting providers and staff, and ensuring an exceptional patient experience. The ideal candidate is a strong communicator who leads by example, fosters accountability, and maintains our high standards of service and clinical excellence.

Position Summary

The Office Manager oversees the administrative and operational functions of the clinic, ensuring efficiency, compliance, and team performance. This role partners closely with providers and leadership to drive patient satisfaction, staff engagement, and financial performance.

Key Responsibilities

Oversee day-to-day clinic operations and workflow efficiency
Supervise, coach, and develop clinical and administrative team members
Manage staff scheduling, timekeeping, and performance accountability
Support onboarding and training of new hires
Maintain high standards for patient experience and service excellence
Monitor clinic KPIs, productivity, and operational metrics
Ensure compliance with company policies, safety standards, and regulatory requirements
Partner with providers to support clinic flow and operational needs
Address and resolve patient or staff concerns professionally and promptly

Qualifications

Current employee in good standing
Demonstrated leadership skills and ability to manage a team
Strong organizational and problem-solving abilities
Excellent communication and interpersonal skills
Understanding of clinic operations, scheduling, and patient flow
Ability to multitask in a fast-paced environment
Prior supervisory or lead experience preferred

What We’re Looking For

A positive, solutions-oriented mindset
High level of professionalism and accountability
Commitment to supporting team culture and collaboration
Strong attention to detail and follow-through
Passion for delivering exceptional patient care

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