Retail Store Supervisor

Title:                                Retail Store Supervisor 

Reports to:                 Store Manager

Employee Status:       Non-exempt. Full-Time, Hourly

SALARY:                        $21 - 23 per hour

As a Retail Store Supervisor at Tacoma-Pierce County Habitat for Humanity, you will play a pivotal role in our mission to build and improve homes for those in need within our community.  This position offers you the opportunity to lead and inspire a dedicated team while  assisting in overseeing the daily operations of our retail store.  Your passion for retail excellence, commitment to customer service, and enthusiasm for our mission will be the driving force behind our store's success.  Join us in making a difference, one sale at a time, as we work together to provide everyone with a decent place to live!

We are proud to provide a benefits package that includes:

• Medical, dental, and vision insurance (100% employer-paid coverage for employees; partial employer contribution for eligible dependents)
• HealthiestYou® 24/7 telehealth access for medical and mental health support

• Paid vacation (10 days annually to start)
• Paid sick leave (10 days annually to start)
• 13 paid holidays each year
• Short-term and long-term disability insurance
• Basic life and AD&D insurance, plus voluntary life insurance options
• 403(b) retirement plan with a 5% employer match after one year of employment
• Flexible Spending Account (FSA)
• Employee discounts at our TPCHFH stores

Responsibilities:

• Opening and closing of the Store for scheduled daily hours. General oversight of store operations and volunteer management in coordination with other team managers.
• Daily sales/cash register reconciliation and deposits.
• Working closely with the Volunteer Coordinator to attract and retain volunteers by:
  • Developing a daily and weekly schedule of volunteers with assigned times and areas/tasks. Track volunteer hours monthly by volunteer type.
  • Developing and updating training program for new volunteers; personally training new volunteers or assigning a volunteer staff member to train the new volunteers.
  • Maintain the Volunteer Manual and job descriptions and assignments under the direction of the Store Manager.
• Ensure store policies and procedures are followed.
• Oversee display and organization of showroom sales areas jointly with Assistant Manager to ensure all items are properly priced and ticketed for sale.
• Scheduling regular training for new staff members and current staff members on new policies and programs.
• Assist warehouse staff as required to maintain orderly flow of items in warehouse and outside yard.
• Achieve excellent customer, donor and volunteer ratings.

Skills & Qualifications:

• Computer knowledgeable; including Microsoft Word & Excel (including POS software). Must have willingness to learn other programs as needed.
• Self-motivated, reliable and enthusiastic. Enjoy working with people from diverse backgrounds.
• Ability to handle and defuse challenging situations with tact. Excellent communication and conflict resolution skills.
• Commitment to safe working environment.
• Ability to provide leadership and supervision to staff and volunteers while also having the ability to perform most tasks in the absence of staff or volunteers.
• Ability to lift 50 pounds.
• Minimum three years work experience, preferably one year in a management role.
• Prior experience Retail a plus.

Critical Performance Outcomes:

• Ensuring that store is staffed appropriately with employees and volunteers for optimal customer service needs.
• Creating and implementing an ongoing public relations campaign to highlight the many features of the store; to create a place for the store in the community.
• Ensuring the accuracy of daily register reconciliation with volunteers.
• Maintaining an effective and well-trained base of volunteers.
• Fulfillment of responsibilities described above.
• Must work a flexible schedule including weekends.

Physical Requirements Include:

• Prolonged periods of standing and walking throughout the store
• Frequent bending, reaching, kneeling and the moving of items and furniture to maintain visual appearance of the store
• Occasional ladder climbing

Tacoma/Pierce County Habitat for Humanity is an Equal Opportunity Employer. We are committed to cultivating a workforce that reflects the communities in which we build. We strive to attract candidates who broaden our diversity of race, gender, sexual orientation, age, ethnicity, religion, cultural experiences, skills, and community representation.

We seek employees who value collaboration, respect, and pride in their work. We believe that the inclusion and celebration of our differences create a stronger workplace, stronger communities, and a more compassionate world.

We believe meaningful employment opportunities strengthen communities. Tacoma/Pierce County Habitat for Humanity strongly encourages eligible Section 3 residents and workers to apply and explore career opportunities with us.

If you are selected for this position, Tacoma-Pierce County Habitat for Humanity will conduct a background check before hire.  Tacoma/Pierce County Habitat for Humanity participates in E-Verify to confirm the employment eligibility of all team members.