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- Lead and supervise team members during your assigned shift to ensure smooth and efficient restaurant operations.
- Monitor food preparation and ensure it meets KFC’s quality standards for taste, presentation, and portion control.
- Ensure the dining area, kitchen, and restrooms are clean and organized.
- Enforce health and safety regulations and ensure compliance with all local, state, and federal laws.
- Handle opening and closing duties, including cash handling, securing the restaurant, and managing the shift transitions.
- Ensure excellent customer service is provided by the team, creating a welcoming and friendly environment for all guests.
- Handle customer complaints and concerns in a calm, professional manner, striving to resolve issues to the customer's satisfaction.
- Ensure that service is timely, accurate, and meets KFC's standards for guest satisfaction.
- Direct and motivate team members during the shift to ensure they meet performance expectations.
- Provide on-the-job training and support to team members, including new hires.
- Monitor team performance and provide feedback to improve efficiency and teamwork.
- Assist in delegating tasks and assigning roles to team members based on needs during the shift.
- Promote a positive work environment, motivating staff to work together and achieve team goals.
- Assist with inventory management, ensuring that supplies and ingredients are adequately stocked for your shift.
- Help monitor food and product waste and ensure proper portion control to minimize losses.
- Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.
- Handle cash transactions and ensure that registers are balanced at the beginning and end of the shift.
- Ensure that all transactions are completed accurately, and cash deposits are handled according to company guidelines.
- Help manage labor costs by optimizing staffing levels based on customer volume.
- Assist with training new employees and provide continuous feedback and guidance to improve performance.
- Help assess team members' strengths and weaknesses and support their ongoing development.
- Ensure that the restaurant meets KFC's safety and cleanliness standards, including food safety and sanitation procedures.
- Maintain the cleanliness of workstations, dining areas, and restrooms throughout the shift.
- Conduct safety checks on equipment and ensure that team members follow safe working practices.
- Education: High school diploma or equivalent (required).
- Experience: Previous experience in a fast-paced food service or customer service role, with some leadership experience (preferred).
- Leadership: Ability to lead and motivate a team in a fast-paced, high-pressure environment.
- Customer Service: Strong customer service skills with the ability to resolve issues effectively and ensure guest satisfaction.
- Communication: Excellent verbal communication skills for interacting with customers and staff.
- Organization: Ability to multitask and stay organized while managing multiple responsibilities.
- Time Management: Efficient in prioritizing tasks and managing time effectively.
- Problem-Solving: Ability to think on your feet and solve issues quickly and effectively.
- Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays.
- Ability to stand and walk for extended periods during shifts.
- Ability to lift and carry items up to 50 pounds.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
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