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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.LANA’I CULTURAL EXPERIENCE GUIDE
The Four Seasons Resorts Lāna’i is looking for a Lana’i Cultural Experience Guide who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU’LL DO
The Lana’i Cultural Experience Guide is responsible for Cultural Holoholo and UTV Tours, leading guests on engaging and informative tours through scenic and cultural locations on the island. The guide will ensure a safe, enjoyable, and enriching experience for all participants by combining off-road adventure with insights into Hawaiian history, culture, and the natural environment. Responsibilities include, but not limited to the following:
Key responsibilities include operating Jeeps and UTVs safely, providing educational narration about the area's history, culture, and environment, enforcing safety regulations, providing excellent customer service, conducting vehicle inspections, assisting with tour coordination, responding to emergencies, and communicating with staff via radio. Set up and cleaning of the Airstreams including stocking amenities. Vehicle cleaning, inspections and storage, maintenance of safety gear and equipment.
Leading Jeep and UTV Tours: Safely operate UTVs while guiding guests through designated trails and scenic locations on Lanai.
Cultural Interpretation: Provide engaging and educational narratives about Lanai's history, culture, and environment, including mo’olelo (stories), traditions, and the significance of various sites.
Safety Enforcement: Ensure guest safety by conducting pre-trip and post-trip vehicle inspections, instructing guests on proper UTV operation, enforcing safety regulations, and responding to emergencies as needed.
Guest Interaction: Offer excellent customer service, assist with check-in and gear distribution, answer guest questions, and create a positive and memorable experience.
Cultural Activities: Facilitate Hawaiian storytelling, participate in cultural training programs, to enhance the cultural immersion for guests.
Teamwork: Collaborate with other guides, support staff, and management to ensure smooth tour operations and guest satisfaction.
Maintenance: Perform minor vehicle troubleshooting and report any mechanical issues to management. Trail maintenance as needed.
Cleaning and prep: Perform daily cleaning of UTVs and airstream as needed, stocking of amenities. Cleaning of equipment such as helmets, goggles and protective wear.
And More!
WHAT TO BRING
Successful candidate must possess legal work authorization in United States
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
Weekend and Holiday availability required.
Driver's License: A valid driver's license with a clean driving record. Must be at least 21 years old to drive the UTV.
Communication Skills: Strong verbal and public speaking abilities for providing engaging commentary and clear instructions.
Cultural Connection: A strong connection to Lanai and a deep understanding of its traditions and practices.
Safety Awareness: Ability to follow safety protocols and enforce regulations effectively.
Customer Service: Experience in hospitality or tourism-related fields, focusing on guest satisfaction.
Physical Requirements: Ability to operate a UTV for extended periods in varying terrain and weather conditions
Experience: Previous experience as a tour guide, especially in outdoor recreation or with off-road vehicles.
Knowledge: Expertise in Hawaiian history, culture, and the natural environment.
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Hourly Rate: $31.31
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
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