Hospitality Float

High Desert Medical Group is seeking a full time Hospitality Float. This individual will be responsible for a variety of tasks that lead to a high level of customer satisfaction. As the first point of contact, the Hospitality Float creates the patient's first impression. Throughout the day, the Hospitality Float greets and assists patients with a variety of needs while maintaining a professional, positive, and caring attitude at all times. 

Summary of Duties:

• Smiles and makes eye contact when greeting patients and other customers.
• Displays a warm and pleasant personality emphasizing tact, empathy, and patience.
• Demonstrates care, concern, and courtesy when interacting with all internal and external customers.
• Has thorough knowledge of HDMG locations and operations within the clinic.
• Directs or escorts patients to the location of their appointments.
• Offers curb assistance when patient is not ambulatory, during inclement weather, or whenever patient has a need. 
• Utilizes common sense on when to page security guards when needed. 
• Demonstrates constant awareness of their surroundings including clinical suites, Urgent Care, and hallways.
• Provides information and assists patients with a Dial-A-Ride or other taxi services.
• Maintains a clean and professional appearing work area.
• Maintains neatness and cleanliness of suites.
• Assists and/or page housekeeping for water spills, restroom cleanup, etc.
• Follow and adhere to HDMG's standards of attendance policy, as it is pertinent to be available to greet and escort patients to their appointments, maintain suite cleanliness, and assist with a variety of patient needs. 
• Perform all other duties as assigned.

The pay range for this position at commencement of employment is expected to be between $23.00 and $30.66/hr, non-exempt; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

• High School diploma or equivalent.
• Excellent customer service skills.
• Ability to type 20 words per minute accurately.
• Knowledge of basic medical terminology helpful.
• Excellent interpersonal and communication skills.
• Ability to read, write, and understand Spanish preferred.
• Computer literacy preferred.
• Ability to work in a busy, multi-task environment