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This employee is the direct Supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives.
Job Responsibilities:
- Interview, hire, train, and supervise quality service representatives
- Assist with employee files including the coordination of employee benefits and evaluations for service representatives
- Interact with Medical Professionals in the community
- Implement safety programs which will included maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
- Knowledgeable of CIS
- enter and extract information
- Must be able to fill in when staffing is low
- Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
- Responsible for the CHAP effort for the center
- Organize and focus on special programs (i.e. Unit Dose, Care check, and Heartsteps)
- Control inventory, purchasing equipment and supplies through central purchasing function
- Implement cost controls
- Promote effective written/verbal communication
- Ensure the quality and safe delivery of medical equipment to patients
- May perform equipment setups in the patients' homes
- Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
- Always required to be available to the on-call staff and/or take on-call when required to provide service to patients
- May perform Service Representatives' duties when necessary
- Respond to all Corporate communications
Qualifications
EDUCATION and/or EXPERIENCE:
- Minimum of three years of experience
- Work with limited supervision
- Must possess a Commercial Driver's License with Hazardous Endorsement and/or can obtain same
Physical Demands:
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 120 pounds.
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