Program Manager - Lancaster

PROGRAM MANAGER - COMMUNITY PROGRAMS
The Program Manager is responsible for ensuring the overall provision of services to clients in
the agency's Community Programs. The Program Manager supports the successful integration
of treatment services for all clients and all issues related to contract compliance. The Program
Manager is expected to exercise independent professional judgement and discretion in the
leadership of the program and demonstrates a commitment to services and values of the
agency. The Program Manager reports directly to the assigned Director.

DUTIES:
1. QUALITY: Assumes primary responsibility for the coordination, quality of program
treatment services and outcomes.
2. SUPERVISION: Provides direct supervision of all Clinical Supervisors and clinical staff to
ensure coordinated and effective program operations.
3. SUPPORT: Provides supportive guidance by way of regular participation in program
meetings to assure conformance to agency standards.
4. MEETINGS: Facilitates and/or assists/attends staff meetings, in-service training and
conferences as scheduled.
5. ACCOUNTABILITY: Works with supervisors to monitor staff's economy of time and
accountability of service and to ensure that all documentation, reports and case records
are thoroughly and properly completed on time.
6. QI: Regularly meets with Quality assurance staff and delegates responsibility for
implementation of necessary program adjustments. Conducts periodic, regular internal
audits of files; ensures quality control of reports and outcome measures.
7. COMPLIANCE: Oversees the development or modification of procedures to ensure
compliance with the contract and fidelity to the model.
8. FISCAL: Monitors fiscally related aspects of the program including compliance to
program budget and fiscal goals.
9. ETHICS: Performs all duties within appropriate scope and boundaries and with
application of legal and ethical standards.
10. ORIENTATION AND TRAINING: Conducts employment interviews and orients all new
staff, ensuring that all staff have the training to competently perform the duties of their
position.
11. EVALUATIONS AND DISCIPLINARY ACTIONS: Demonstrates the ability to fairly evaluate
staff and provide them with the input necessary to improve performance. Assures that
all disciplinary actions are conducted with fairness and respect and focused on the
improvement of the employee.
12. EMPLOYEE RELATIONS: Demonstrates respect for the intrinsic value of each person,
their individual differences and culture. Is capable of accurately identifying and building
on the strengths of employees to better reach their potential. Is approachable and
accessible in responding to staff's issues and concerns.
13. OTHER: Performs other duties when assigned by the Program Director.

QUALIFICATIONS:
1. Master's Degree and valid California professional license as an MFT, LCSW, PsyD or
Clinical Psychologist.
2. Five years supervisory experience in a comparable mental health setting.
3. Valid California Driver's License, good driving record, and must be able to drive to fulfill
the duties of the position.