Dutch Wonderland Inn Food and Beverage Operations Manager

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

We are currently looking for a:

Roles & Responsibilities:

Supervisory Duties:

· Manage all aspects of the restaurant team, along with any other assigned business units

· Lead by example

· Act as an approachable mentor and coach to all assigned team members

· Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets

· Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

· Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests

· Ensures professional staff appearance and uniform compliance

· Become knowledgeable of all restaurant and outlet positions, including food prep, dining service, bar service, and banquet service; Steps in to perform any of these duties, when needed

· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline

· Ensure that all required meal and other breaks are being given in accordance with PA law

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints

· Ensure the enforcement and compliance of all company, state, local, and other policies and procedures

· Responsible for ensuring cleanliness, sanitation, and safety in all kitchens and within the restaurant

· Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at Dutch Wonderland Inn.

· Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them

· Accurately document the happenings of the restaurant and provides a written account to restaurant management

· Assist in quality control and making sure the proper standards are maintained

· Inspect quality of furniture, fixtures, and equipment; removes or reports any assets that are deemed to be unsafe or broken

· Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner

· Respond to all emergency situations in a calm and professional manner, as needed

· Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies

· Assist with execution of catering and banquet events, when necessary

· Maintain F&B personnel records, including training and compliance

· Report sales results and productivity to Director of Revenue or other leadership

· Follow company procedures for handling and processing of invoices and inventory. 

· All other duties assigned by leadership

Education and Experience:

· High School diploma, GED, or equivalent

· Associate’s degree in culinary, Business Management, Hospitality, or related discipline preferred; Equivalent work experience will also be considered

· 5+ years of management experience in the Food and Beverage industry, preferably within a restaurant setting

· 2+ years of previous supervisory experience preferred

· Must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with PA Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Must possess a valid driver’s license and a good driving record

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations

· Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

· Must possess strong written and verbal communication skills

· Must possess strong attention to detail and problem-solving abilities

· Previous experience with Point of Sale (POS) technology and PCI compliance a plus

· Must be proficient in Microsoft Excel, Word, and Power Point

· General knowledge of accounting policy and financial acumen is highly desired

Physical Requirements:

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to remain sedentary for extended periods of time, while using a computer

· Ability to withstand heat and humidity from the food preparation equipment

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

· This role will be based in both an office and kitchen settings

· Potential to be asked to work in other indoor or outdoor areas of the park, as needed

· Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

· Subject to the handling of and exposure to oils, chemicals, detergents, and cleaners

· Subject to frequent interruptions, constant repetitive motion, high noise levels, and heavily populated environments

Team member benefits:

Why Palace Entertainment?

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits:

· Competitive compensation

· Management Incentive Plan

· Comprehensive health and wellness package

· 401k Savings and Investment plan

· Free admission to Palace Parks in the continental US

· Generous vacation and sick time

When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.

If you’re ready to join our amazing team, please visit our website at www.palaceentertainment.com -- “Work With Us” tab -- to explore all of our open positions and exciting opportunities.