Front Desk Attendant (7 vacancies)

Starting Compensation:

Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description:

JOB SUMMARY

• The Front Desk Attendant provides facility access and customer service for patrons of Lancaster County Swimming Pool.

REPORTING RELATIONSHIPS

• The Front Desk Attendant reports directly to the Front Desk Supervisor.

• Additional supervision is provided by the Assistant Front Desk Manager, Assistant Pool Manager, Pool Manager and the Program Manager.

ESSENTIAL JOB FUNCTIONS

• Ability to handle money quickly and accurately

• Ability to organize and maintain control under fast paced conditions

• Comply with cash control procedures and admission procedures as set forth by Park and management staff.

• Maintaining a good, working relationship with the public regarding: complaints, suggestions, policy and discipline.

• Assisting in the execution of all Emergency Action Plans

• Presents a friendly, professional image, in person and by telephone. 

• Checks passes or collects money from patrons entering facility, ensuring no one enters the facility illegally.

• Has a working knowledge of cash register operation. Operates cash register and all components of admissions office

• Maintains a neat, well-groomed appearance

• Has an understanding of all pool rules, schedules and programs.  Consistently, courteously and professionally enforce all rules and regulations.

• Exercises mature judgement at all times

OTHER SPECIFIC TASKS OR DUTIES

• Handles incoming telephone calls professionally and courteously.

• Completes daily checklists and reports

• Is aware of all pool special events and parties and be able to assist patrons when they arrive

• Attends Front Desk and Pool Staff meetings

• Assists with keeping the facility clean, including bathrooms and bath houses

• Regularly works weekends and holidays

• Performs other duties as assigned.

MINIMUM QUALIFICATIONS 

• Must be at least 14 years of age

• Must have PA State Police background check, PA Child Abuse History clearance and FBI fingerprint background check

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent math skills

• Basic computer operations

• Ability to maintain focus and alertness while on duty

• Ability to exercise discipline and initiative in planning, organizing and implementing assigned work.

•  Excellent interpersonal skills.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Must be at least 14 years of age.

• Must have PA State Police background check, PA Child Abuse History clearance and FBI fingerprint background check

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Climbing steps to elevated slide entrance (employees 16 years of age and older only)

• Lifting equipment to waist up to 40 lbs

• Ability to hear questions at a conversational tone

• Ability to stand and walk up to 3 hours continuously

• Ability to speak clearly and loudly enough to be heard by large groups

The County of Lancaster offers comprehensive benefits to our employees.  Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.