Account Associate, Crozier

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Crozier Fine Arts is seeking a diligent and proactive Account Associate to join our Customer Success Team in Lanham, MD. In this role, you will be responsible for providing new and Business-to-Business (B2B) clients with accurate cost estimates and coordinating the execution of regional, domestic, and international art services. You will act as a virtual bridge between clients needs and operational execution, ensuring every project is priced accurately and managed with the highest level of professional care. 

What You’ll Do (Responsibilities) 

In this role, you will:

• Estimation & Project Pricing: Utilize tariffs and pricing tools to build comprehensive estimates for regional, domestic, and international services; manage project costs to ensure delivery within budget and on time (subject to change of scope.)

• Client Onboarding & Management:  Manage inbound requests (web and phone); educate new clients on Crozier’s suite of storage and service solutions to facilitate growth. 

• Operational Coordination:  Provide clear directives to operating departments and third party vendors; handle SFDC (Salesforce) entry and maintain booked job tasks including dates, expenses, and paperwork. 

• Account Management Support: Support Account Managers with standard estimates generation for overflow requests and collaborate across departments to achieve seamless project outcomes; consult AM for problem solving and escalation when needed.  

• Customer Service: Provide the highest level of customer service to uphold the client experience. Work through clients requests throughout the project lifecycle as changes, issues and problems occur; issue resolution, delegation, escalation and completion. 

What You’ll Bring (Skills & Qualifications) 

The ideal candidate will have:

• 1-2 years experience in a providing estimates and/or services across a wide variety of art services and shipping needs

• Strong knowledge of the art industry, including a genuine passion for art related advancements and logistics. 

• Proven ability in problem solving and resourcefulness, specifically the ability to think practically in a demanding, fast paced environment. 

• Exceptional communication skills, with the ability to work collaboratively across several teams and provide premier client experience. 

• Strong organizational and time management skills

• Experience with Salesforce CRM and international shipping is highly recommended.

What We Offer (Benefits)

In this role, Crozier Fine Arts offers global connectivity to learn from teammates who share your passion for art.

• Pay: Starting at $75,300.00/an (**Negotiations Depending on Experience), and is Bonus Eligible.

• Shift: Monday through Friday, 8:30AM to 5 PM

• Location: Hargrove Campus - 4500 Hargrove Dr., Lanham, MD 20706 (Not Remote Eligible. Onsite Only.)

• Competitive compensation and benefits aligned with the experience.

• Flexible PTO, Wellness Time off & 7 Paid Holidays + 3 Floating Holidays

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

ABOUT US

Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra High-resolution 3D scanning, digitization, and archival solutions are some of the specific services provided through Crozier’s affiliation with Iron Mountain. #Crozier #LI-DNI

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.