Customer Service Manager

Role Overview

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo is seeking a Customer Service Manager with Grand River Cooperative located in Lansing, MI.

This position will operate on a Monday-Friday 1st shift schedule, with a weekend day-shift every 3rd weekend.

TheCustomer Service Manager will support our hospital clients within the healthcare laundry and linen services division. This role is ideal for someone who thrives in a fast‑paced service environment, enjoys building strong client partnerships, and can confidently oversee weekend plant operations to ensure seamless service delivery.

What You'll Do

• Serve as the primary point of contact for customer concerns, service issues, and escalations.
• Visit assigned hospital accounts regularly to maintain strong relationships and ensure service satisfaction.
• Collaborate with hospital leadership and department managers to understand evolving needs and recommend service improvements.
• Respond promptly and professionally to customer inquiries and concerns.
• Communicate customer expectations clearly to internal teams and ensure alignment across departments.
• Oversee plant operations during weekends, ensuring production goals, quality standards, and safety protocols are met.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Experience in customer service, account management, or operations—preferably in healthcare, hospitality, laundry/linen, or service‑based industries.
• Knowledge of hospital linen workflows, infection‑control standards, or healthcare service environments.
• Strong interpersonal and communication skills with the ability to build trust and rapport.
• Ability to manage multiple priorities and respond effectively in a dynamic environment.
• Leadership experience or the ability to guide and support frontline staff.
• Weekend availability to manage plant operation, every 3rd weekend.
• Active driver's license required

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience