Delivery & Customer Support Supervisor

Come Be Part of a Mission that Matters!

Ensuring routine distribution procedures; oversee the daily operation of deliveries by leading Order Flow Coordinators; leading site administrative staff; liaison between site and Customer Service

Essential Duties and Responsibilities:

• Ensuring created orders are delivered to the floor for processing.

• Managing reports of sales orders from customer service.

• Oversee administrative duties for site support.

• Manage inventories on-site / off-site warehouses ensuring physical and virtual match

• Adhere to ISO guidelines in daily activities.

• Train new employees.

• Participate in brainstorming sessions to streamline routine activities.

• Meet individual and departmental goals and objectives.

• Lead special projects as assigned by Manager.

• Ability to work flexible shifts, which could include overtime.

• Interact routinely with management in an effective manner.

• Actively participate in employee performance review processes.

• Oversee operation of daily activities.

• Supervise activities of departmental employees.

• Cleanliness and organization of the warehouse.

• Must Maintain a valid driver license at all times.

• Monitoring of performance levels of the departmental employees.

• Resolve conflict effectively.

Skills and Competencies: Cultural Savvy: Demonstrates and lives One Neogen Pillars of Trust; Openness, Honesty, Respect, Credibility and Service through all actions, behaviors, and communication. Consistently embodies Pillars and fosters a culture and environment of trust.

Communication: Clearly conveys information and ideas through a variety of media. Varies message based on audience. Actively listens to all team, peer and leadership while fostering collaboration.

Leading Others: Delegates tasks appropriately to enhance individual and team effectiveness. Leverages team members unique differences to drive performance and plan for the future.

Decision Making and Problem Solving: Sees opportunities for innovative problem solving. Generates unique, workable, and useful solutions to difficult problems. Ensures team has information and tools necessary to make decisions.

Driving Performance: Drive performance within team. Utilizes time and resources effectively. Creates accountability for Objectives and Key Results (OKRs), seeks innovative solutions and sets priority standards.

Organizational Strategy: Is the expert in their function and uses understanding of the organization to help drive performance. Stays abreast of industry and market trends. Translates information effectively to team and aligns team goals to organizational goals.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Education and/or Experience:

• High school education; or two to three years related work experience in warehousing, business administration, Supply Chain Management or related field and/or equivalent combination of relevant education and experience.
• Direct shipping, distribution, receiving, delivery warehousing logistical experience or combination of applicable education and experience.
• Knowledge of commercial shipping systems, SAP, WMIS and 1D / 2D barcoding systems as well as shipment of hazardous goods.
• Experience and training in domestic and international shipping.
• Experience with all modalities of distribution including small package air and ground, freight air and ground, and ocean container shipping.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural documents.

Mathematical Skills: Ability to perform routine, high school level mathematical operations.

Computer Skills: Solid knowledge of Microsoft Office Suite, E-mail, and Access Windows 0S, as well as the ability to effectively communicate electronically. SAP / WMIS or other warehouse management computer systems

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.