Sales Associate

The Sales Associate will assist customers with purchasing merchandise. Duties/Responsibilities include greeting and interacting with customers, consulting with customers to understand needs and preferences related to available merchandise, demonstrating and explaining available merchandise, selecting and suggesting options suitable for the customer’s needs, emphasizing product features, quoting prices and credit terms, and preparing sales orders. The associate retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required. Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database. Assists customers in resolving complaints, including escalating them to management when appropriate. Investigates and resolves customer problems with products or services. Operates the cash register accurately using the UPC scanner, quick key, and product keywords. Accepts money in the form of cash, checks, and credit or debit cards for items purchased. Processes returns and exchanges according to store policy. Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping. Performs other related duties as assigned. Required skills include excellent customer service skills, good verbal communication skills, ability to operate equipment such as cash registers, calculators, or scanners, basic mathematical skills, basic and intermediate knowledge of building products and local building codes, and knowledge about the company’s products and services as well as customer-related policies. Education and experience preferred include a high school diploma or equivalent and successful completion of on-the-job training including levels 1 and 2 of the positional training offered. Physical requirements include prolonged periods of standing and working on the computer or related equipment, ability to lift up to 30 pounds at times and occasionally lift/move up to 80 pounds, ability to perform repetitive movements over long periods, and may need to work overtime, nights, weekends, and holidays. McCoy’s is an equal opportunity employer.