The Dispatcher - Local supports day‑to‑day freight coordination by following established procedures to schedule, assign, and track shipments. This role focuses on accurately entering information, monitoring shipment progress, and communicating routine updates between drivers and internal teams. The Dispatcher provides direct support to Independent Contractors by responding to questions, relaying instructions, and escalating issues to leadership as needed. Work is performed within defined guidelines, SOPs, and systems. This position plays a critical role in maintaining timely, accurate freight movement and exceptional driver and customer service.

Responsibilities:

Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems
Serve as the primary point of contact for driver communications via phone, Qualcomm, and email
Relay instructions and updates to Independent Contractors and document interactions in internal systems
Monitor shipment status and provide updates to ensure on‑time delivery
Identify basic service issues and escalate concerns to supervisors for resolution
Maintain accurate records of driver hours, performance, and availability
Provide straightforward customer updates and route information based on set guidelines
Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues
Follow all department standard operating procedures (SOPs) and compliance requirements
Support new drivers by providing system instructions and basic process guidance
Perform data entry, documentation review, and administrative tasks to support fleet operations
All other duties as assigned.

Qualifications:

Education: High school diploma or equivalent
Strong customer service and communication skills
Ability to follow established processes in a fast‑paced environment
Basic problem‑solving skills with willingness to escalate issues appropriately
Comfort using dispatch systems; AS400 experience a plus
Ability to maintain professionalism when working with drivers and internal partners
Transportation or dispatch experience preferred
Demonstrated reliability and commitment to attendance and schedule requirements
Technical: Proficient in Microsoft O365 and common office technologies
Environment: Must be able to work on‑site and commute reliably to the assigned location

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