Inbond Supervisor

Job DetailsJob Location: Laredo Office & Warehouse - Laredo , TX 78045About HKG Duty Free HKG Duty Free is a growing retail company specializing in duty-free shopping at international border and airport locations. We offer a wide selection of premium products, including fragrances, tobacco, liquor, and other specialty items, while providing customers with a friendly and high-quality shopping experience. Our team is committed to excellent customer service, teamwork, and professional growth. HKG Duty Free is looking to fill the role of Inbond Supervisor. The Inbond Supervisor is responsible for providing general supervision to employees in order fulfillment and distribution center. his role will also be responsible for receiving, storing, delivering items and securing the warehouse. The Warehouse Supervisor will use various operations reports to accurately record and measure metrics to ensure efficient production levels. Duties and Responsibilities: Conduct tours of members who visit the contact center Lead and manage store team ensuring all duties assigned are accomplished accurately and timely Interview, hire, and train new representatives Complete inbond standards of a call audit form in the NICE system and work individually with each representative to review/improve call audit scores Monitor/Manage inbound call queues Manage representative’s payroll and attendance in the Paycom system Complete sit-ins with individual team members to provide feedback on their technical abilities to complete their assigned tasks to improve and grow skills Accountable for achieving assigned revenue goals and quotas of the sales team Perform other related duties as assigned   QualificationsRequirements: Liquor and Tobacco experience Create ISF ocean shipments Cancel and receive inbonds Transfer (inbonds) 61 and 63 Delivery tickets (6043) Entries 21 and 22 Consumption entries (01) Pay statements (CBP) Know the RB System program; preferably Knowledge of the process to open Duty-Free stores and warehouses. Maintain status report on inventoried items to be properly stored and located to designated locations Create and maintain a successful relationship with all Brands, and all issues corrected in a timely manner Communicate department expectations to all employees Physical Demands Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs Life at HKG and Ariva: We have been in business for over 30 years with a proven track record of stability and continued growth. We bring our best assets (our employees) together to create exceptional products and services, and afford you a wonderful work-life balance! Here are the great benefits we offer: Medical insurance Dental insurance Vision Insurance Company Paid Life Insurance Company Paid Long-Term Disability Insurance Voluntary Term Life and Accident Insurance Short-term Disability Health Savings Account (HSA) 401k with a company match Paid time off Paid Holidays Employee Assistance Program (EAP) Job Type: Full-time