Customer Service CFS Associate

Job Responsibility Description

Main Activities

1 Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.

2 May direct others in preparing outgoing and receiving incoming shipments.

3 Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures.

4 Requesting further information for documents that are deemed incomplete.

5 Entering information into specific document formats received electronically or hand-written pages or figures contained in printed files.

6 Must prepare all shipping documents, which includes bills of lading and manifests by entering them into the prescribed system software.

7 Maintains inventory of shipments / cargo on-hand in the warehouse.

8 Performs all computer or necessary technology gadgets necessary to track various aspects of goods.

9 Deciphering sloppy handwriting, faded text and transforming into digital or electronic data information.

10 Reports defective materials or questionable conditions to the department supervisor.

11 Double checking system information for errors or duplicate information before submitting or transmitting most especially reports being sent to our customers.

12 Access online browser-based systems for online data entry.

13 Ensure completion of data entry assignment within prescribed timeframes.

14 Inputting all types of data into computer programs to store the information for future use.

15 Adhere to all safety protocols and procedures, including proper operation of equipment, use of personal protective equipment (PPE), and safe handling practices. Promote a culture of safety awareness among team members.