Customer Experience Manager

Description

Position Summary

We are looking for an organized and detail-oriented Customer Experience Manager to oversee customer service operations in a fast-paced retail service environment.

This position supports multiple storefront locations from a central office, helping ensure smooth daily operations, strong team communication, and excellent customer experiences.

Responsibilities

• Oversee customer service operations for multiple storefront locations
• Support storefront teams with daily operational needs
• Handle escalated customer concerns and resolve issues professionally, compassionately and respectfully.
• Maintain clear communication between office staff, leadership, and retail teams
• Provide guidance and support to customer service representatives

Requirements

• Experience in customer service, office management, or retail operations
• Strong organizational skills and attention to detail
• Experience with POS and CRM systems preferred
• Excellent communication and problem-solving skills
• Ability to manage multiple tasks in a fast-paced environment