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Position Summary
The Administrative Coordinator serves as a key support role within the orthodontic front office, ensuring a seamless patient experience from the first interaction through treatment completion. This position provides cross-functional support across patient coordination, financial coordination, and treatment coordination responsibilities while helping maintain efficient daily operations.
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 The Administrative Coordinator primarily works at the front desk and assists with administrative coverage as needed. This role also serves as a trusted resource for team members and patients regarding administrative processes, patient concerns, and scheduling or financial questions.
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 This position does not carry formal management responsibilities but acts as a dependable administrative support partner to the practice leadership team.
Position Details
- Full-Time (40 hours per week)
- Primarily Monday–Friday business hours
- Occasional evenings or weekends for community events
- Hourly range: $22–$25 per hour based on experience
- Bonus opportunities available
- Location: St. Petersburg, Largo, and Seminole
Note: While the role may be listed as salary in some postings for simplicity, this position is paid on an hourly basis.
Key Responsibilities
Patient Experience & Front Desk Support
- Welcome and assist patients and families with professionalism and warmth
- Support patient check-in and check-out processes
- Answer phones and manage patient inquiries
- Assist with scheduling appointments and maintaining an efficient schedule
- Help resolve patient questions or concerns related to administrative matters
Financial Coordination Support
- Assist patients with understanding financial agreements and payment options
- Support insurance verification and benefits communication
- Process payments and maintain accurate patient financial records
- Collaborate with the financial coordinator to ensure clear and accurate financial communication
Treatment Coordination Support
- Provide support during new patient consultations as needed
- Assist with treatment plan communication and scheduling
- Help ensure smooth transitions from consultation to treatment start
Administrative Operations
- Provide coverage for front office roles as needed
- Serve as a knowledgeable resource for administrative workflows and processes
- Support the team in maintaining organized systems and efficient patient flow
- Assist leadership with administrative tasks when needed
Qualifications
- Prior experience in a dental or orthodontic practice preferred
- Strong communication and customer service skills
- Ability to multitask and support multiple administrative functions
- Detail-oriented with strong organizational skills
- Professional demeanor and team-oriented mindset
- Familiarity with orthodontic practice management software is a plus
Benefits
- Competitive pay with growth opportunities
- Performance-based bonus opportunities
- Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance
- FSA and HSA options
- 401K with company contributions
- Paid time off and paid holidays
- Discounts on Orthodontic Treatments
Key Attributes for Success
- Patient-focused and service-oriented
- Adaptable and solution-focused
- Reliable and supportive team player
- Strong attention to detail
- Calm and professional in fast-paced environments
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