Quality Assurance Coordinator

This is a hands-on, detail-oriented role requiring strong documentation practices, critical thinking, and the ability to independently manage routine quality system activities within a regulated environment. This role will help support the continued development and maturation of quality systems and processes as the organization grows.

·         Maintain controlled quality documents, records, procedures, forms, and related QMS documentation in accordance with document control   procedures.

·         Support document revisions, approvals, implementation, and change management activities.

·         Ensure quality records are complete, accurate, and inspection ready.

Complaints, Investigations & CAPA

·         Manage and document customer complaints and adverse events, including investigation, follow-up, and closure activities.

·         Conduct routine quality investigations related to complaints, deviations, labeling discrepancies, supplier issues, distribution concerns, and non-     conformance.

·         Document root cause analysis and support implementation, tracking, and effectiveness verification of corrective and preventive actions (CAPAs).

·         Escalate quality or compliance risks to Quality Management as appropriate.

Supplier Quality & Compliance Support

·         Support supplier quality communications, documentation requests, qualification activities, and ongoing supplier quality record maintenance.

·         Assist with supplier corrective action follow-up and quality issue resolution activities.

·         Support audit preparation activities, corrective action tracking, and internal quality initiatives.

Labeling & Regulatory Support

·         Perform quality review of labels, packaging, and related documentation for completeness, formatting, consistency, and alignment with approved   claims and internal standards.

·         Escalate regulatory determinations or compliance concerns to Quality Management as appropriate.

Training & Continuous Improvement

·         Support training coordination and maintenance of training records related to QMS procedures and quality processes.

·         Participate in continuous improvement initiatives to strengthen quality system effectiveness and operational compliance.

·         Perform additional duties as assigned by the Quality Manager to support business and compliance needs.

Required Qualifications:

·         Bachelor’s degree preferred or equivalent combination of education and relevant experience.

·         2–5 years of experience in Quality Assurance, Compliance, Regulatory Support, or Quality Systems roles.

·         Experience working in regulated industries preferred, including food, pet products, dietary supplements, pharmaceuticals, medical devices or   consumer packaged goods.

Required Skills & Experience:

·         Experience with the following:

·         Complaint handling

·         Investigations and root cause analysis

·         CAPA systems

·         Controlled documentation

·         Supplier quality support

·         Strong written communication skills with the ability to document clearly, objectively, and accurately.

·         Strong organizational and follow-through skills.

·         Ability to manage multiple priorities and work independently with minimal supervision.

·         Comfortable interacting with internal teams, suppliers, and external partners.

Preferred Qualifications:

·         Experience with pet food, animal supplements, or FDA-regulated products.

·         Working knowledge of the following:

·         FDA-regulated quality systems

·         21 CFR Part 507

·         NASC quality expectations

·         Basic labeling principles

·         Experience supporting audits or inspections.

·         Experience maintaining controlled quality documentation and records.

·         Lean/continuous improvement experience is a plus.

Work Environment:

·         Combination of office, warehouse, and operational environments.

·         Fast-paced, regulated business environment requiring attention to detail, professionalism, and adaptability.

·         Periodic interaction with warehouse inventory, product samples, and operational activities may be required.

Location:

This position is 100% on site, 5 days a week, in Oldsmar, Florida area.

Benefits:

We offer an extremely competitive benefits package including medical, dental, vision, 401k, PTO, and more.