Full-Time Key Holder

Description of Duties

Title: Keyholder, Full Time 

Classification: Non-Exempt

Hourly Range: $25.00/hour

Location: 2217 Larkspur Landing Circle Suite 25 Larkspur, CA 94939

Store Hours: Monday through Saturday 10AM-6PM, Sunday 11AM-5PM

Essential Duties and Responsibilities

Leadership

• Supports the Store Manager in all aspects of running the store.
• Demonstrate shop ownership in the absence of the Store Manager or Assistant Store Manager.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a mentor to the sales team.
• Delegate responsibilities to the sales staff, as needed.
• Demonstrate basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.
• Operate business profitably and minimize potential for loss, while protecting store assets and inventory.
• Supports new initiatives in line with business strategy and goals.

Customer Service

• Deliver a personalized client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.
• Drive business growth and meet sales goals as an individual and as part of the store team, by addressing customer needs and preferences.
• Build and maintain client relationships.

General

• Partner with the Store Manager to oversee basic inventory management.
• Assist in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and be floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.
• Maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
• Understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures.
• Be proactive and take initiative.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies.

Qualifications

• Minimum 1 years experience in a supervisor role within a fashion retail environment, luxury retail preferred.
• Energetic, confident and adaptable personality, with critical thinking and problem solving skills.
• Excellent communication and organizational skills, detail-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Ability to move through a store for most of a shift to help customers and accomplish assigned tasks.
• Efficiently and accurately process sales transactions using the POS register system.
• Verbal and written communication with others.
• Able to walk, sit and stand for long periods of time.
• Able to operate equipment such as computers, copy machines, phones.
• Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

Total Rewards Package 

• Paid vacation, sick time, and holidays.
• Healthcare, Vision, Dental.
• 401k plan w/company match.
• We offer a competitive salary, with additional discretionary bonuses based on store performance.

*Compensation will be determined based on experience and other factors permitted by law.

CA Hourly Rate

$25 USD