What you will be doing
- Support patient flow by checking patients in, notifying clinical staff of arrivals, and preparing patients for procedures.
- Complete intake tasks including vital signs, updating medical histories, and other elements included in the clinic’s intake procedure.
- Create a calm, comfortable, and professional environment for patients.
- Prepare patients for procedures and subsequent recovery using appropriate equipment and transport safety precautions.
- Perform housekeeping responsibilities for assigned procedure rooms between cases, ensuring cleanliness and readiness.
- Complete daily or as‑needed housekeeping tasks (wet mopping, dusting, wiping down surfaces) in non‑procedural areas.
- Maintain compliance with written and verbal patient information, data standards, and chart documentation guidelines.
- Compile and process internal and external requests for medical records, including proper filing of such records.
- Coordinate completion and accuracy of all medical records in a timely manner.
- Work with other departments to ensure they have the necessary data for processing clinical and operational tasks.
- Monitor delinquency lists and provide required follow‑up or reporting.
- Perform front desk duties, chart maintenance, and phone support.
- Answer multiple phone lines promptly and professionally.
- Support scheduling, patient communication, and coordination with clinical staff to optimize provider time.
- Use EHR and other clinic systems to verify insurance, collect information, and support documentation.
- Manage multiple tasks in a fast‑paced environment with strong prioritization skills.
- Maintain business inventory by tracking supplies, coordinating equipment, and supporting maintenance requests.
- Follow all facility policies and procedures, including confidentiality, safety, and compliance expectations.
What we’re looking for
- Familiarity with EHR systems and comfort with general office and clinical technology.
- Knowledge of medical terminology and strong communication skills with patients and clinical teams.
- High attention to detail with accuracy in clinical and clerical tasks.
- Ability to work collaboratively across clinical and administrative teams while maintaining professionalism and discretion.
- Commitment to confidentiality and compliance with all clinic policies.
- At least one year of experience in a clinical office setting preferred.
- High school diploma or GED required.
Bonus points
- Current and active MA Certification
- Previous experience in healthcare administration, patient services, or ASC operations.
- Bilingual Spanish/English communication skills (highly valued).
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