Field Service Technician (Remote - Reno, NV)

As a Field Service Technician with Pitney Bowes, you will be a trusted technical expert and the face of our industry‑leading SendTech solutions. Your work directly enhances the client experience, strengthens long‑term relationships, and keeps essential mailing and shipping operations running smoothly across a diverse customer base.

This is a remote, field‑based role with your primary service area located within 2.5 hours of Reno, Nevada. Occasional travel outside this radius may be required. This is a field-based role requiring a central proximity of Reno, Nevada. No relocation assistance offered. 

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). 

In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required).

The wage range for this position is $24 to $28 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job. 

In addition, this role includes a 10% incentive on any service or parts sales you present to clients—giving you the opportunity to increase your earnings through your expertise and client rapport.

What You will Do

In this role, you will combine technical skills, customer service, and independent problem‑solving to support our full suite of mailing and shipping technologies—from Inserters to Smart Lockers. You will:

• Delivering exceptional customer service that drives client satisfaction, retention, and trust.
• Diagnoses, repair, and troubleshoot both hardware and software issues to reduce downtime and callbacks.
• Install, service, and upgrade Pitney Bowes Shipping & Mailing equipment, ensuring clients are fully trained and confident in their use.
• Manage a multi‑zip‑code territory within 2.5 hours of Reno, Nevada, with up to 80% driving time.
• Use hand tools and small power tools to perform repairs, maintenance, and installations.
• Maintain a safe, clean, and professional work environment always.

This role is ideal for someone who enjoys autonomy, variety, and hands‑on technical work while interacting directly with customers.

What You Bring - You will thrive in this role if you:

• Enjoy working with and repairing mechanical or electrical components.
• Are comfortable with significant driving time and working independently in the field.
• Are motivated by the opportunity to earn additional income through service and parts sales.
• Can lift 55+ lbs. and bend, squat, stoop, or stand for extended periods.
• Have a valid driver’s license, clean driving record, and reliable transportation.
• Are familiar with Windows, PCs, and basic networking (preferred)
• Have experience with automated or electro‑mechanical equipment (preferred)

Who We Are – Pitney Bowes SendTech Solutions
Pitney Bowes SendTech Solutions provides innovative physical and digital mailing and shipping technologies to small businesses, enterprise clients, government agencies, and retail organizations worldwide. Our solutions simplify the sending, tracking, and receiving of letters, parcels, and flats—helping clients operate more efficiently and cost‑effectively.

Technology You will Support.

You will work hands‑on with a range of advanced mailing and shipping systems, including:

• SendPro Series C&P – Automates envelope insertion.
• DI2000 – Streamlines mail opening and document creation.
• Smart Lockers – Secure, modern parcel handling
• SendPro MailCenter – Mailing & shipping postage meter
• PitneyShip Cube – Compact, intelligent shipping solution

These systems are designed to enhance productivity by automating key tasks such as envelope insertion, mail opening, document creation/printing, and office document shredding.

• SendPro MailCenter- Mailing & Shipping Postage Meter 

• PitneyShip Cube 
• Smart Lockers