Risk Management Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Risk Management Specialist supports the Risk Management department by coordinating incident and claims documentation and serving as a point of contact for insurance carriers, brokers, and outside legal counsel. The role includes responding to follow-up inquiries, gathering and providing requested information and documentation, and assisting with claim investigations. The position also supports internal coordination to preserve records and ensure accurate, complete information is available for claims handling and litigation support. Strong analytical skills, attention to detail, and effective collaboration across departments are required.

Key Responsibilities

• Review and intake incidents and claims, gather statements, and collect supporting evidence (photos, videos, reports, etc.).
• Serve as the main internal liaison with the insurance carrier’s claim adjuster/representative and/or third-party administrators (TPAs).
• Conduct internal fact-finding and preliminary incident reviews to support the carrier’s evaluation.
• Distribute required incident report and ensure retention of critical evidence (e.g., video footage) per company and carrier standards.
• Respond promptly to carrier requests for documents, policies, statements, reports, and other claim-related information.
• Ensure claim files are complete, organized, and submitted within required timelines.
• Maintain accurate claim records, evidence logs, and investigation documentation.
• Track claim deadlines and maintain accurate documentation throughout the claim lifecycle.
• Support insurance carrier’s investigation by coordinating interviews, gathering evidence and facilitating access to information or personnel.
• Process check requests, tender incidents to vendors or tenants when appropriate.
• Participate in property inspections and help identify unsafe conditions that could lead to losses or customer/employee injuries.
• Review Certificates of Insurance to ensure compliance with Company and contractual requirements.
• Communicate professionally with insurance carriers, internal teams, customers, vendors, and third parties.
• Coordinate with departments such as Security, Maintenance, Operations, Legal, and HR to obtain documents or evidence needed for claims.
• Assist the Risk Manager in developing risk-reduction strategies and preventative measures.
• Support the Risk Manager with reporting, analysis, and administrative duties.

• Support the identification, evaluation, and monitoring of operational and liability-related risks across the organization using independent judgment and expertise, including premises liability and third-party risk exposures.
• Monitor carrier performance, incidents, and compliance through ongoing risk monitoring activities.
• Develop dashboards, reports, and executive-level summaries to highlight risk trends and support decision-making.
• Serve as an escalation resource for identified risk concerns, policy deviations, and mitigation planning.
• Review contracts and vendor agreements for compliance with insurance, indemnity, and regulatory risk requirements.
• Review, track, and analyze incident and claim data to identify trends and recommend risk mitigation strategies.
• Ensure completion of COI tracking, incident escalation, and corrective actions.
• Lead training and communication initiatives related to incident reporting procedures and risk management protocols.

Required Qualifications

• 5-7 years’ experience in claims handling, risk management, insurance, or related field.
• Strong investigative and analytical skills, including the ability to assess liability and identify contributing factors.
• Excellent written and verbal communication skills for interacting with internal and external parties, including outside legal counsel.
• High attention to detail and strong organizational skills to manage complex documentation and deadlines.
• Ability to work in fast-paced environment and handle multiple priorities.
• Proficiency with standard office software, including claim management systems, spreadsheets, and documentation tools.
• Strong interpersonal skills and the ability to work collaboratively across departments.
• Ability to handle sensitive or confidential information with professionalism.
• Valid driver’s license may be required for site visits or property inspections.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!