Specialist, Surveillance

Summary Statement:

The primary responsibility of the Surveillance Specialist is to protect the guests, team members and assets of the property utilizing the Surveillance equipment and various forms of software; as well as investigating and documenting all Casino and designated property area activities.  All duties are to be performed in accordance with departmental and Resorts World Las Vegas policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Monitor Table Games, Slots, Cages, Soft Count and Race and Sports Book.
• Report repairs of Surveillance equipment to the department Technicians via email or iTrak system for record accuracy; in the event the system(s) goes down, a verbal request will be sent to the Technicians.
• Operate Surveillance video equipment to ensure accurate video documentation regarding irregularities or deviations from normal activities; write factual reports about abnormal activity observed and ensure compliance with the Surveillance system.
• Make detailed written reports or follow-up reports on incidents that occur on property.
• Work closely with local, state, and federal law enforcement agencies while conducting investigations.
• Utilize AI and other software programs, investigating and analyzing data and alerts provided.
• Evaluate the Table Games play of high-end luxury property guests.
• Conduct observations and investigations on suspicious activity on the Casino floor.
• View the Casino areas for identification of cheating activities, undesirables, pilferage, and embezzlement.
• Assist Security in protecting the welfare of the team members and guests of the Casino and Hotel.
• Coordinate with local, state, and federal law enforcement in the investigation of criminal activity which occurred on company property.
• Pass Surveillance examinations that reflect and demonstrate current/actual job knowledge when administered by management as outlined in current procedures.
• Knowledgeable of state gaming regulations and statutes and a thorough understanding of departmental policies and procedures
• Knowledgeable of all Casino games, including payoffs, and game odds, specific knowledge of all areas observed, including but not limited to, rules, procedures, cheating methods, and card counting methods.
• Obtain and maintain position-specific licensing.
• Ability to distinguish letters, numbers, colors and symbols.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• At least two years in a Surveillance department and knowledge of all Table Games in a high-end luxury resort is preferred.
• Knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes.
• Should be proficient in detection of advantage play (card counters, top card, and hole card).
• Ability to make decisions based on existing evidence and protects the assets of Resorts World Las Vegas.
• A good understanding of all computer-based programs used by Surveillance, iTrak, BJ Survey, Bravo Sessions or equivalent.
• Ability to use Microsoft Excel and Word.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• At least two years of Casino experience in Table Games, Slots, Soft Count rooms, Cashiers, related areas, or equivalent video monitoring and investigation experience.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed around property or in an office environment.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.