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Benefits:
- Retirement Plan
- ICHRA Reimbursement Plan
- Paid time off
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Position Summary
We are seeking a dependable, organized, and detail-oriented Office Assistant to support the daily administrative operations of our personal care agency.
This position works closely with management, office staff, caregivers, and clients and is responsible for helping ensure that records, communications, scheduling, and administrative tasks are completed accurately and on time.
This position works closely with management, office staff, caregivers, and clients and is responsible for helping ensure that records, communications, scheduling, and administrative tasks are completed accurately and on time.
***Previous experience in a personal care agency, home care, home health, medical office, Medicare/Medicaid provider, or healthcare setting is preferred.***
Key Responsibilities
- Answer and route incoming telephone calls
- Communicate with caregivers, clients, families, and office staff
- Assist with caregiver onboarding and new-hire paperwork
- Maintain organized employee and client files
- Scan, upload, file, and organize documents
- Review paperwork for missing information and follow up as needed
- Track employee credentials and required documentation
- Assist with caregiver schedules and schedule changes
- Assist with client intake paperwork
- Enter and update information in agency software and spreadsheets
- Assist with EVV, timesheet, and service documentation follow-up
- Prepare correspondence, forms, reports, and other office documents
- Monitor emails and respond or route requests appropriately
- Maintain confidentiality of client and employee information
- Assist management and the Office Manager with administrative projects
- Perform general office duties as assigned
Preferred Qualifications
- Previous administrative or office experience
- Experience with a personal care agency, home care agency, home health agency, Medicare/Medicaid provider, medical office, or healthcare organization preferred
- Strong computer and data-entry skills
- Experience with Google Workspace
- Excellent organizational skills
- Strong attention to detail
- Professional telephone and communication skills
- Ability to multitask in a busy office
- Dependable attendance and punctuality
- Ability to follow instructions and complete assignments without constant supervision
- Comfortable communicating with caregivers and clients
Experience That Will Stand Out
Experience with any of the following is a plus:
- Personal Care Services
- Home Care/Home Health
- Medicare/Medicaid
- Employee Onboarding
- Client Intake
- Healthcare Staffing
- Medical Records
- Healthcare Administration
Ideal Candidate
We are looking for someone who is organized, dependable, professional, and willing to learn. The right person does not wait for every task to be assigned. They notice what needs attention, follow through on outstanding items, and help keep the office running smoothly.
Please submit your resume and include any previous experience working with a personal care agency, home care company, home health agency, Medicaid provider, or healthcare organization.
Flexible work from home options available.
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