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Office clerk for an auto body shop. Must have experience how to work with auto insurance claims!
Experience
- 2+ years of office/administrative experience in auto body, automotive experience strongly preferred
- Experience communicating with insurance adjusters and claims departments
- Familiarity with the collision repair process from initial estimate through supplements and final payment
- CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable
- Insurance claim responsibilities
The employee should be able to: - Open and organize new repair/claim files
- Contact insurance companies and verify claim information
- Obtain adjuster contact information, claim numbers, and coverage information
- Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
- Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
- Track pending supplements and aggressively follow up on delayed approvals
- Maintain documentation of all calls, emails, approvals, denials, and conversations
- Coordinate inspections with insurance adjusters
- Follow up on total-loss decisions when applicable
- Verify deductibles and customer-pay amounts
- Track insurance checks and electronic payments
- Follow up on unpaid balances
- Communicate with customers regarding the administrative status of their claim
- Coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned
- Administrative responsibilities
- Maintain complete electronic and/or physical repair-order files
- Answer phones and handle customer inquiries professionally
- Schedule customer appointments and vehicle drop-offs/pickups
- Obtain required customer signatures and authorizations
- Scan and organize documents
- Prepare invoices and closing paperwork
- Monitor vehicles currently in production and identify claims being delayed by insurance approval
- Maintain a daily follow-up list for every open insurance claim
- Ensure documentation is complete before the vehicle is released
- Assist management with accounts receivable related to insurance claims
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